我們的支援服務
我們提供靈活的支援方案，可全面滿足您的業務需求。 標準支援（Standard Support）服務提供可靠的基本協助，例如即時存取線上資源，以及在上班時間提供電子郵件支援。 高階支援（Premium Support）服務可進一步減少停機時間，並最佳化支援流程，以便更快解決問題。此外，專屬專家團隊，可根據您的工作流程，提供主動式引導（包括定期使用狀況評估），確保研發進度不受干擾。 如需每個服務方案的詳細資訊，請下載支援手冊。
我們的引導式實現成功套件
我們的引導式服務可縮短您的學習曲線、將軟體使用率最大化，並將投資報酬率最佳化，讓您能更快實現價值。 我們的引導式實現成功（Guided Success）套件有標準版（Standard）和企業版（Enterprise）可供選擇，以協助您獲致可量化的成功。它可根據您的需求，包括團隊規模和具體目標，進行深度客製。
透過專家服務加速邁向成功
從量身打造的研討會、客製化培訓，到專業諮詢與效能健康檢查，我們的服務組合方案可在各個階段為您提供最適切的支援。
有任何疑問？ 我們有您需要的答案
Premium Support is designed to deliver faster issue resolution, reduce downtime, and optimize support interactions. With dedicated specialists, proactive guidance including usage reviews, and personalized assistance, your team can focus on core tasks while ensuring uninterrupted workflows, improved operational efficiency, and measurable value from your software investment.
Performance analyses help you manage risks, optimize project outcomes, and reduce costs. By evaluating how your software is used and identifying opportunities for improvement, we enhance operational efficiency, ensure project success, and increase your competitiveness in the market.
We recommend starting with an assessment of your team’s size, workflow complexity, and business goals. Our Standard and Premium Support plans, along with Guided Success service packages, are tailored to meet your needs and maximize ROI.
Yes! Guided Success packages are fully adaptable, available in Standard and Enterprise options. They are designed to align with your team size, processes, and strategic objectives, ensuring measurable results and faster time to value.
You can download our full Support Booklet for detailed information on each plan and package, or contact our team to discuss the options that best fit your needs.