Our goal is to minimize your downtime. The Keysight technical team of engineers knows our test systems literally from the inside out. They can diagnose problems quickly, fix them fast and help you to avoid downtime. Our experts can be part of your team whenever you need them either by providing end-to-end coverage that allows your engineers to focus on your production line or by supplementing your own team of Keysight-trained experts when you need us. Either way, we are there to deliver the type of quality service you would expect from any provider and do it at your convenience.

Features Onsite Cooperative Cooperative Value
Remote Phone Support Options • 8 x 5 • 8 x 5
• 24 x 7
• 8 x 5
• 24 x 7
Onsite Repair Service Options • Next Business Day
• Same Business Day
• 24 x 7
• 3 Business Day
• Next Business Day
• Same Business Day
• 24 x 7
• 3 Business Day
• N/A
Part Replenishment Next Business Day Next Business Day Next Business Day
Web-Based Solutions Knowledge Base Yes Yes Yes
Yearly Account Management Reviews Yes Yes Yes
Web-Delivered Service Notes Yes Yes Yes
System Calibration & Preventive Maintenance Recommended Recommended Recommended
Software Updates Subscription Recommended Recommended Recommended

Read more about Onsite Support Features and Benefits.

Read more about Cooperative Support Features and Benefits.

For detail comparison of available support options, please refer to the System Support Service Options.

To learn more, request additional support information.

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