Introducing KeysightCare

Get the Support You Need.

Support. Elevated.

KeysightCare provides complete customer care, far beyond basic warranty, including:

  • Committed response times for service requests
  • Tracking equipment configuration to keep test assets current
  • Proactive software updates, enhancements, and fixes
  • Choices of service tiers to fit your business needs

Support Scaled To Your Needs

Committed support to minimize downtime of critical systems and your engineers.

Assured

Fast, committed support

  • 14-day instrument repair
  • Firmware and software updates
  • 8 business hour technical response
  • Support knowledge base
  • Self-service web portal

Enhanced

Priority support for faster issue resolution

  • 10-day instrument repair
  • Firmware and software updates
  • 4 business hour technical response
  • Support knowledge base
  • Self-service web portal
  • 5-day expedited calibration
  • Customer success manager

Performance

Proactive, enterprise support

  • 7-day instrument repair
  • Firmware and software updates
  • 2 business hour technical response
  • Support knowledge base
  • Self-service web portal
  • 3-day expedited calibration
  • Customer success manager
  • 24x5 emergency response

Get the Help You Need, When You Need It.