KeysightCare Accelerate the Win

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Technology continues to grow in complexity and that means small issues can escalate into big problems rather quickly. That’s where KeysightCare comes in. It helps remove the obstacles to your success by providing dedicated technical service and support, highly skilled experts, and committed turnaround times. Activate KeysightCare to solve problems and accelerate the win.

Accelerate your development

When small problems pile up and workflows break down, it can throw your plans in doubt. Stay ahead of the curve: KeysightCare is a priority-one connection between our resources and your teams. Through committed, accessible, and proactive engagement, we will help you improve time to market, reduce costly unplanned downtime, and delays.

Whether you have a test equipment question, a calibration or repair issue, we know response time counts. KeysightCare provides complete customer care, far beyond basic warranty, including:

  • Repair and calibration coverage with committed turnaround times
  • Access to technical experts with committed response times and a 24/7 knowledge center
  • Application software updates and enhancements
  • Proactive firmware notifications
  • Service tiers designed to fit your business needs
  • Timely software and performance updates to protect your investment

KeysightCare delivers updates and enhancements to ensure your team receives the latest technologies for improved performance and precision. Receive proactive notifications of the latest firmware updates. Boost your team’s effectiveness with access to our 24/7 online Knowledge Center and efficient technical experts.

More effective engineering through predictable response

Get support and answers when you need them. Our service-level agreements prioritize your issues to your selected response times, while a dedicated portal lets you track your support cases and access relevant knowledge center expertise.

FLEXIBILITY

Whether your organization’s 24/7 innovations are in 5G, automotive, aerospace defense, or other applications, you need to depend on superior test assets and resources to produce successful results. KeysightCare goes beyond basic warranty to offer four tiers of progressively advanced support to address your unique application needs. Whether receiving accelerated response times, keeping your equipment operating like the day you purchased it, or access to experts is most important to you, there is a tier of KeysightCare that is right for you. Every support tier includes access to the Keysight Support Portal and Knowledge Center where you can find answers, manage service requests, and interact with Keysight experts familiar with the instruments and software you are using and the challenges you face.

Your application software test and design tools are current and include the latest standards with KeysightCare Application Software Support which provides proactive notifications and software updates. Receive priority access, with a committed timeframe, to application experts who are familiar with Keysight application software and the latest standards. Our experts can advise techniques to help you stay within the most challenging emerging technology test limits.

WINNING IN YOUR MARKETS

KeysightCare is a priority-one connection between our resources and your teams. Through committed, accessible, and proactive engagement, we will help you remove the barriers to success. Activate KeysightCare and accelerate the win no matter what business you are in.

For more information about the offering, please check the KeysightCare data sheet here.

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