What is KeysightCare?

When you have technical challenges and are working against the clock, you need help now. With KeysightCare, you don’t have to wait. KeysightCare redefines best-in-class for customer care in test and measurement, offering dedicated, proactive support through a single point of contact for instruments, software, and solutions. Get faster response times, faster access to specialized experts, and faster time to resolution.

Support Scaled To Your Needs

Committed support to minimize downtime of critical systems and your engineers.

KeysightCare Technical Support

Assistance

  • 2-business-day technical response
  • online knowledge center
  • self-service web portal

KeysightCare Software Support

Subscription

  • 4-business-hour technical response
  • online knowledge center
  • self-service web portal
  • proactive software notifications
  • software updates and enhancements

KeysightCare Assured

 

Committed

  • 4-business-hour technical response
  • online knowledge center
  • self-service web portal
  • proactive firmware notifications
  • repair coverage
  • 10-day instrument repair

KeysightCare Enhanced

 

Priority

  • 2-business-hour technical response
  • online knowledge center
  • self-service web portal
  • proactive firmware notifications
  • repair coverage
  • 7-day instrument repair
  • 1 calibration of choice per year
  • 5-day expedited calibration

All offered services are subject to availability of capabilities in country and legal terms and conditions.

Bookmark the New Keysight Support Portal

With convenient single-entry access to all support resources such as service requests, calibration certificates, and technical articles, the new Keysight Support Portal is the one site you’ll definitely want to have at your fingertips.

KeysightCare adds committed turnaround times as well as firmware and software updates and notifications.  

View the short two-minute video for an overview of the features and benefits that the Keysight Support Portal provides.

Already A Registered KeysightCare Customer?

Start maximizing your benefits by logging in to the Keysight Support Portal today. Whether you need to track your equipment configuration, speak to a technical expert, or find answers to technical questions, the Keysight Support Portal is your one-stop destination.

Support. Elevated.

The days of simple design are gone. You are pushing new limits. Your designs are redefining “state of the art.” Tools for designing and testing future requirements are evolving with you, but customer support has not. Until now.

KeysightCare provides complete customer care, far beyond basic warranty, including the following:

  • committed response times for service requests
  • tracking equipment configuration to keep test assets current
  • proactive firmware and software notifications
  • software updates and enhancements
  • choices of service tiers to fit your business needs

More to Explore

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