What is KeysightCare?

Costly delays come from waiting on tools, answers, or help. When your engineers have questions, they can’t afford to wait. With KeysightCare, they don’t have to. KeysightCare redefines best-in-class for customer care in test and measurement, offering dedicated, proactive support through a single point of contact for instruments, software, and solutions. Get faster response times, faster access to specialized experts and faster time to resolution.

Support. Elevated.

The days of simple design are gone. You are pushing new limits. Your designs are redefining “state of the art.” Tools for designing and testing the future are evolving with you, but customer support has not. Until now.

KeysightCare provides complete customer care, far beyond basic warranty, including:

  • Committed response times for service requests
  • Tracking equipment configuration to keep test assets current
  • Proactive firmware and software notifications
  • Software updates and enhancements
  • Choices of service tiers to fit your business needs

Support Scaled To Your Needs

Committed support to minimize downtime of critical systems and your engineers.

Assured

Fast, committed support

  • 14-day instrument repair
  • Firmware and software updates
  • 8-business-hour technical response
  • Support knowledge base
  • Self-service web portal

Enhanced

Priority support

  • 10-day instrument repair
  • Firmware and software updates
  • 4-business-hour technical response
  • Support knowledge base
  • Self-service web portal
  • 5-day expedited calibration
  • Customer success manager

Performance

Proactive, enterprise support

  • 7-day instrument repair
  • Firmware and software updates
  • 2-business-hour technical response
  • Support knowledge base
  • Self-service web portal
  • 3-day expedited calibration
  • Customer success manager
  • 24 x 5 emergency response

* All offered services are subject to availability of capabilities in country and legal terms and conditions.

What's Next After Purchasing A Product with KeysightCare Coverage?

If you have purchased a product with KeysightCare coverage, go ahead and register on the KeysightCare portal to enjoy the full benefits of your chosen KeysightCare service tier.

Already A Registered KeysightCare Customer?

Start maximizing your benefits by logging into the KeysightCare portal today. Whether you need to track your equipment configuration, speak to a technical expert, or immediately find answers to frequently asked questions, the KeysightCare portal is your one-stop destination.

Want help or have questions?