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Coming soon – new Keysight Support portal will provide personalized access for all of your support needs. 

What is KeysightCare?

When you have technical challenges and are working against the clock, you need help now. With KeysightCare, you don’t have to wait. KeysightCare redefines best-in-class for customer care in test and measurement, offering dedicated, proactive support through a single point of contact for instruments, software, and solutions. Get faster response times, faster access to specialized experts, and faster time to resolution.

What's Next After Purchasing A Product with KeysightCare Coverage?

If you have purchased a product with KeysightCare coverage, go ahead and register on the KeysightCare portal to enjoy the full benefits of your chosen KeysightCare service tier.

Support. Elevated.

The days of simple design are gone. You are pushing new limits. Your designs are redefining “state of the art.” Tools for designing and testing future requirements are evolving with you, but customer support has not. Until now.

KeysightCare provides complete customer care, far beyond basic warranty, including the following:

  • committed response times for service requests
  • tracking equipment configuration to keep test assets current
  • proactive firmware and software notifications
  • software updates and enhancements
  • choices of service tiers to fit your business needs

Support Scaled To Your Needs

Committed support to minimize downtime of critical systems and your engineers.

Technical Support

Assistance

  • 2-business-day technical response
  • online knowledge center
  • self-service web portal

Software Support

Subscription

  • 4-business-hour technical response
  • online knowledge center
  • self-service web portal
  • proactive software notifications
  • software updates and enhancements

Assured

 

Committed

  • 4-business-hour technical response
  • online knowledge center
  • self-service web portal
  • proactive firmware notifications
  • repair coverage
  • 10-day instrument repair

Enhanced

 

Priority

  • 2-business-hour technical response
  • online knowledge center
  • self-service web portal
  • proactive firmware notifications
  • repair coverage
  • 7-day instrument repair
  • 1 calibration of choice per year
  • 5-day expedited calibration

Performance

 

Enterprise

  • 2-clock-hour technical response
  • online knowledge center
  • self-service web portal
  • proactive firmware notifications
  • repair coverage
  • 5-day instrument repair
  • 1 calibration of choice per year
  • 3-day expedited calibration
  • 24x7 emergency response

All offered services are subject to availability of capabilities in country and legal terms and conditions.

Already A Registered KeysightCare Customer?

Start maximizing your benefits by logging in to the KeysightCare portal today. Whether you need to track your equipment configuration, speak to a technical expert, or immediately find answers to frequently asked questions, the KeysightCare portal is your one-stop destination.

Further Reading

Data Sheets 2021.03.22

KeysightCare Accelerate the Win

KeysightCare Accelerate the Win

The KeysightCare datasheet describes the customer choices for technical support, repair, and calibration services. Detailed service descriptions are included for each tier, as well as other information describing the features of KeysightCare coverage.

2021.03.22

Flyers 2021.01.09

KeysightCare Instrument and Software Selection Matrix

KeysightCare Instrument and Software Selection Matrix

KeysightCare goes beyond basic warranty, offering five tiers of support to address your unique needs. Whether receiving accelerated response times, keeping your equipment operating like the day you purchased it, or getting access to experts, there is a KeysightCare that is right for you.

2021.01.09

Flyers 2021.05.24

KeysightCare Solution Selection Matrix

KeysightCare Solution Selection Matrix

KeysightCare Solution services are specifically designed to accelerate your innovative designs. Create, optimize, and monitor your designs with confidence whether you use Keysight solutions for R&D or manufacturing.

2021.05.24

White Papers 2020.01.08

Put Technical Support Front and Center: Pave the Way for a Smooth Migration to 5G

Put Technical Support Front and Center: Pave the Way for a Smooth Migration to 5G

This white paper examines overlooked challenges in the design of 5G devices and networks. One critical role is the importance of value-added support, such as access to test asset expertise.

2020.01.08

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