What is KeysightCare?

When you have technical challenges and are working against the clock, you need help now. KeysightCare reengineers the service experience. You receive dedicated, proactive support through a single point of contact for instruments, software, and solutions. Get faster response times, faster access to specialized experts, and faster time to resolution.

Do you know KeysightCare is included with new instrument purchase? As a KeysightCare subscriber, you get direct access to Keysight’s experts on every subject, as well as a portal of thousands of technical articles, constantly refreshed and added to, so you can do your own research quickly and easily.

Keysight Support Portal

Start receiving your personalized, proactive, and priority support

Support Scaled To Your Needs

Committed support to minimize downtime of critical systems and your engineers.

KeysightCare Technical Support

Assistance

  • 2-business-day technical response
  • online knowledge center
  • self-service web portal

KeysightCare Software Support

Subscription

  • 4-business-hour technical response
  • online knowledge center
  • self-service web portal
  • proactive software notifications
  • software updates and enhancements

KeysightCare Assured

Committed

  • 4-business-hour technical response
  • online knowledge center
  • self-service web portal
  • proactive firmware notifications
  • repair coverage
  • 10-day instrument repair

KeysightCare Enhanced

Priority

  • 2-business-hour technical response
  • online knowledge center
  • self-service web portal
  • proactive firmware notifications
  • repair coverage
  • 7-day instrument repair
  • calibration coverage
  • 5-day expedited calibration

Experience the Keysight Support Portal

View one-minute videos for key features

Solve Tough Technical Problems

Leverage Programming Examples

Manage Calibration Certificates

Manage Assets Proactively

Support. Elevated.

The days of simple design are gone. You are pushing new limits. Your designs are redefining “state of the art.” Tools for designing and testing future requirements are evolving with you, but customer support has not. Until now.

KeysightCare provides complete customer care, far beyond basic warranty, including the following:

  • committed response times for service requests
  • tracking equipment configuration to keep test assets current
  • proactive firmware and software notifications
  • software updates and enhancements
  • choices of service tiers to fit your business needs

More to Explore

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