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KeysightCare Service and Support
Transforming service and support to help your team deliver better results, consistently
Need technical support, calibration, repair, or documentation now?
What is KeysightCare?
When you have technical challenges and are working against the clock, you need help now. KeysightCare reengineers the service experience. You receive dedicated, proactive support through a single point of contact for instruments, software, and solutions. Get faster response times, faster access to specialized experts, and faster time to resolution.
Do you know KeysightCare is included with new instrument purchase? As a KeysightCare subscriber, you get direct access to Keysight’s experts on every subject, as well as a portal of thousands of technical articles, constantly refreshed and added to, so you can do your own research quickly and easily.
Support Scaled To Your Needs
Committed support to minimize downtime of critical systems and your engineers.
KeysightCare Technical Support
Assistance
- ≤ 2-business-day technical response
- online knowledge center
- self-service web portal
KeysightCare Assured
Committed
- ≤ 4-business-hour technical response
- online knowledge center
- self-service web portal
- proactive firmware notifications
- repair coverage
- ≤ 10-day instrument repair
KeysightCare Enhanced
Priority
- ≤ 2-business-hour technical response
- online knowledge center
- self-service web portal
- proactive firmware notifications
- repair coverage
- ≤ 7-day instrument repair
- calibration coverage
- ≤ 5-day expedited calibration
KeysightCare Application Software Support
Subscription
- ≤ 4-business-hour technical response
- online knowledge center
- self-service web portal
- proactive application software notifications
- application software updates and enhancements
KEYSIGHTCARE ENHANCED (RECOMMENDED)
Research has shown that out of calibration test equipment can cause more recalls, rejected products, increased returns, or lost yield. KeysightCare Enhanced adds periodic calibration with committed turnaround times.
Test every specification, every option, every time.
Avoid overdue calibrations with PathWave Calibration Advisor.
Experience Keysight Support
View one-minute videos for key features
Leverage Programming Examples
Solve Tough Technical Problems
Manage Calibration Certificates
Manage Assets Proactively
Experience the KeysightCare Knowledge Center
Phase noise measurements made easy
Watch technical expert, Sowmya Rao, in this 12 minute how-to video. She demonstrates how a Keysight X-Series Signal Analyzer makes phase noise measurements.
Experience the KeysightCare Knowledge Center
Avoid Common VNA Errors
Get up to speed and improve measurement accuracy. In 12 minutes explore common sources of errors using a vector network analyzer (VNA).
Experience the KeysightCare Knowledge Center
Make Accurate BERT Measurements
Learn in this 10-minute video how technical expert, John Dorighi, sets up the Keysight M8020 bit error ratio tester (BERT).
Experience the KeysightCare Knowledge Center
InfiniiVision accuracy matters
Check out this technical article on how the InfiniiVision oscilloscopes calculate voltage measurement accuracy.
Experience the KeysightCare Knowledge Center
Setup Accurate Jitter Measurements
Learn how to set up a 12-Edge output jitter measurement using the Keysight N1000A sampling oscilloscope.
Experience the KeysightCare Knowledge Center
Markers Make a Difference
Learn why the level of the noise marker fluctuates when changing the spectrum analyzer span.
Avoid Revenue Loss
Survey shows more than 90% of companies reported a revenue loss because of delays related to test equipment configuration, training, or maintenance.
54% of companies lost $100,000 or more per day while waiting to solve issues.
89% required access to knowledge portals and test experts.
Already A Registered KeysightCare Customer?
Start maximizing your benefits by logging in to the Keysight Support Portal today. Whether you need to track your equipment configuration, speak to a technical expert, or find answers to technical questions, the Keysight Support Portal is your one-stop destination.
Support. Elevated.
The days of simple design are gone. You are pushing new limits. Your designs are redefining “state of the art.” Tools for designing and testing future requirements are evolving with you, but customer support has not. Until now.
KeysightCare provides complete customer care, far beyond basic warranty, including the following:
- committed response times for service requests
- tracking equipment configuration to keep test assets current
- proactive firmware notifications
- software updates and enhancements
- choices of service tiers to fit your business needs
More to Explore
Considering KeysightCare?
Good choice. KeysightCare is your priority-one connection for your teams with committed turnaround times and access to technical experts.
Check by model number if KeysightCare is available, including the specific service level agreement.
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