Repair Services

Keysight restores your instrument to like-new condition, every time.

Restore equipment to original functionality and specifications. Our trained technicians have access to factory diagnostic procedures, verification software, test fixtures, firmware upgrades, and service notes. Keysight goes beyond repair services to ensure you get the most of your test budget with additional cost-effective alternatives.

Why Take the Risk?

Third-party service providers usually do not have the intellectual property to adjust Keysight equipment and must send the instrument to Keysight as a repair. This adds extra cost and delay. Our technicians have access to factory experts, verification software, firmware upgrades, and more. Keysight uses automated fault diagnostics to adjust your instrument to ensure that it is performing to specification.

Save up to 60% with repair agreements versus unplanned per-incident repairs
Restore equipment to like-new condition with original functionality and specifications
Receive full accredited calibrations with calibration certificates and test data after repair

Request Repair Agreement

Keep Older Systems Operating

Do you use test-systems with instruments that are no longer manufactured? You are not alone. Many aerospace defense and high-volume manufacturing companies use test systems with legacy instruments. Accuracy, repeatability, and reliability remain critical to testing devices. Keysight supports an extensive group of legacy instruments with custom repair and calibration services that go beyond standard agreements. Create a custom plan with Keysight until you are ready to make the transition to newer technology.

Cost-effectively keep legacy instruments operating to warranted specifications
Secure quality parts and our trained technicians with deep product experience
Maintain business continuity until your business plan demands newer technology

Technology Refresh

Keep pace with emerging technology and maximize test asset value. Engage with Keysight experts to review your options. Affordably upgrade or migrate to new capabilities, extend the life of legacy test equipment, and seamlessly transition to the latest test technology. If you have underutilized equipment trade it in for credit. One Radio Frequency (RF) manufacturer discovered an under utilized network analyzer and used the $230,000 credit towards other Keysight solutions.

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Exclusive Loaners

Be Prepared. Improve Uptime.

While your instrument is in for repair or servicing, seamlessly swap-in a loaner and keep your test systems running. Whether your test equipment failed or is out for regular maintenance, our loaner service lets you swap out an asset and quickly return your test system to operation.

Avoid capital and operating expenses instead of renting or managing spare equipment
Create a tailored plan to fit your lab or manufacturing environment
Experience worry-free maintenance as Keysight manages calibration, repair, firmware upgrades, and storage

KeysightCare

Support. Elevated.

Improve time to market and reduce costly unplanned downtime and project delays. KeysightCare provides complete customer care, far beyond basic warranty, for hardware, software, and technical support.

KeysightCare includes

Faster and predictable response times
Faster time to problem resolution
Faster access to specialized experts and knowledge
Proactive updates

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Get more out of your test assets

Shift your perspective, enhance your processes, and transform test asset insights into an increased return on investment.

Your Repair Services Toolkit

Extended Warranty and Calibration Plans

Lock in peak performance for up to 10 years with Keysight service plans available with your new instruments.

Check Warranty Status and Agreement Coverage

Check your product warranty status and agreement coverage by entering your product number and corresponding serial number.

Worldwide Service Locations

Over 70 service locations use the same automated calibration procedures and repair diagnostics, so you get consistent test results.

ISO 17025 Certificates and Scopes of Accreditation

Meet your local and global accreditation needs with 18 local accreditation bodies and international standards such as ISO 17025 and regional standards such as ANSI Z540.3.

Metrology and Measurements

Stay up-to-date on changing compliance requirements with our Keysight metrologists who work with international standards organizations.

Calibration Documents

Get 24x7 access to your calibration certificates and measurement reports from both the original factory and our global network of service centers.

Test Asset Management and Optimizaton

Dramatically decrease capital and operating expenses by managing all tests assets with real time, actionable utilization and health information.

Keysight Used Equipment Portal

Keysight offers a broad selection of refurbished and used instruments. Keysight Premium Used instruments are like new for 20-50% less. Keysight Used instruments are calibrated or tested for up to 90% less.