Keysight Technologies Onsite Support Services

Team Keysight: We Keep You Online

Does your business model include test system maintenance, service and support?

Ours does.

With Keysight Technologies, Inc. Onsite Support Services, you have access to Keysight technical experts who are ready to maintain and support your Keysight test systems anywhere in the world. It’s what we do, it’s a core competency at Keysight. Our technical team knows Keysight test systems literally from the inside out. They can diagnose problems quickly, ix them fast, and help you avoid downtime with preventive maintenance and occasional upgrades. Our experts can be part of your team whenever you need them. 

– Troubleshooting 

– Repairs 

– Preventive Maintenance 

– Unscheduled Service 

– Upgrades and Modifications 

– Environmental Surveys

Go to the Source 

Why hire and train technical resources if you don’t have to? Keysight engineers know Keysight equipment, and they’re available immediately to support your test systems. Our engineers are extensively trained on Keysight systems, and will come to your site to provide maintenance and support as needed. Instead of hiring and training additional resources, you can go to the source for world-class test system support. We’ll take care of the test floor while you take of business.

End-to-End Coverage

Keysight Onsite Support Services are all-inclusive. We bring labor, parts, materials and best practices to your door—whatever is required to keep your sophisticated test systems up-andrunning. Some services are provided onsite, others are provided remotely via phone or web. In all cases, the goal is to increase eficiency and minimize downtime. We keep your capital assets online, so they continue making money for your company. 

– Repair Service—Includes diagnosis and correction of any

malfunctioning or failed part.

– Preventive Maintenance—We will clean, adjust, lubricate,

inspect and test all parts that require periodic maintenance.

– System Improvements—Our engineers may occasionally make

engineering modiications or install upgrades at Keysight’s

expense.

– Environmental Surveys—If needed, we will periodically

monitor your test environment and make suggestions to

improve productivity and test effectiveness. 

You Call, We Respond

Keysight support offices are located worldwide, so if you have a system problem, an Keysight engineer can usually be at your site the next business day, sometimes sooner. Unplanned service requests are initiated with a phone call, and can sometimes be resolved immediately or with a few follow-up calls. If onsite service is required, we’ll be on our way as soon as you call. 

Expert Resources On Demand

Keysight engineers are trained in all aspects of test system support. We know the

procedures, we know what to look for. Chances are, if you’re having a problem with

your test system, we’ve seen it before and we have documented procedures for fast

resolution. No one is better equipped to handle troubleshooting, diagnosis and repairs

than an Keysight-trained service engineer. We know our test systems better than anyone

else, and we’re better prepared to keep them up-and-running.

Description

Keysight Onsite Support Services are a combination of remote and onsite support

services for Keysight in-circuit, X-ray or AOI test systems. Parts, labor, materials

and travel expenses are provided by Keysight for all necessary repairs, preventive

maintenance and system modifications.