Building on Your Trusted Spirent Partnership
Spirent is now Keysight. We are pleased to welcome you and begin this next chapter together.
Our focus is simple: unlocking greater value for you. By combining Spirent’s deep expertise with Keysight’s global scale and innovation, we can deliver more complete solutions, accelerate innovation, and strengthen the support you rely on — wherever you operate.
We are committed to ensuring a seamless transition while maintaining the high level of service and partnership you expect.
Let’s Get Started
To help you navigate this transition, we’ve provided resources, updates, and information across the following areas.
Customer Support at Keysight
Access technical assistance, documentation, and training.
Software Downloads and Licensing
Manage software entitlements including licenses and downloads.
Frequently Asked Questions
Find answers to common questions about the transition.
Our Commitment
You can expect continuity in your experience, with enhanced capabilities over time. We are excited about what we can achieve together and remain committed to supporting your success every step of the way.
Transition Details
- Support
- Licensing
Customer Support at Keysight
Access support, manage cases, and get the help you need.
As part of your transition from Spirent to Keysight, new tools and processes are now in place to support you. Our dedicated support teams remain unchanged, and you can continue to count on us to provide expertise to optimize your success.
What's Changing?
Spirent's Customer Support has transitioned to Keysight Customer Support starting June 1, 2026.
There are new ways to contact the Spirent support team at Keysight:
- Email: [email protected] and include “Spirent” and the product name/number in the subject line for proper routing
- Support Portal: support.keysight.com
- Phone: Worldwide regional numbers
Access the Keysight Support Portal
- Go to: support.keysight.com
- Register using your company email and set your new password when prompted
- Log in to the Keysight Support Portal and select “Instruments and Software” on My Dashboard
- To create and manage your support cases, include “Spirent” and the product name/number in the subject line for proper routing
Keysight Support Portal Capabilities
- Create and track support cases online
- Access technical documentation and training
- Explore the AI-Powered Keysight Knowledge Center
Existing Cases and Migration
- All Spirent support cases have been migrated to Keysight
- Open support cases and hardware RMA service requests continue without interruption
- Cases will appear with a new Keysight case number referencing the original Spirent case
- Access via “My Cases” in the portal
Software Downloads and Licensing Access
- Software downloads: Keysight Software Download Center
- License management: Keysight Software Manager (KSM)
- Registration details were sent in an email titled “Welcome to KSM” on June 1, 2026 from [email protected]
Fit4Launch Customer Portal
As part of this transition, the Fit4Launch Customer Portal will move to Keysight’s systems on June 1, 2026. To ensure continued access, please complete the following steps:
Visit https://support.keysight.com/saportal/
- Click Register Here to create your account on the Keysight Support Portal
- Email [email protected], with “Fit4Launch” in the subject line and request access to the Fit4Launch portal
Once registration is complete, you will be able to submit Test Requests and access reports and program documentation at https://support.keysight.com/saportal/.
If you need assistance, please contact your account manager or email [email protected].
Software Downloads and Licensing at Keysight
Manage your licenses, entitlements, and software access.
Your Spirent software downloads and entitlements are now managed through Keysight systems. This transition enables improved visibility, self-service capabilities, and streamlined access to software and licenses. Read details about the Keysight Software Manager (KSM) below.
What's Changing?
- Entitlements have moved from Spirent CSC to Keysight Software Manager (KSM)
- Software downloads and licenses are now managed within KSM
- Existing licenses remain valid until expiration
- Updated license delivery methods:
- Velocity Core and iTest: Request licenses via KSM using order and entitlement certification numbers
- Other products:Licenses available via download or email in KSM
- Renewal licenses are typically emailed on the renewal date
Access Keysight Software Manager
- Go to:https://ksm.software.keysight.com/
- Select “First Time User” if you do not have an account
- Enter your order and certificate number
Add Your Entitlements
- Navigate to Entitlement Management
- Click “Add New Certificate” (your unique order and certificate numbers were sent in an email titled “Welcome to KSM” on June 1, 2026)
- Repeat for all entitlement certificates
Keysight Software Manager (KSM) Key Capabilities
- Add and view entitlements
- Request new licenses
- Download software, release notes, and guides
- View, download, or email licenses and track expirations
- Access support resources and request assistance
- Tip: Use the “?” icon in KSM for page-specific guidance
License Delivery and Entitlements
- Entitlement certificates are provided via email, shipment, or on your requested start date
- Licenses are available in KSM for download or email delivery
- Sales teams may assist with licensing and installation
Common Scenarios
- Lost license: Contact Keysight Support
- Hardware changes (rehosting): Contact support
- Additional licenses: Contact your Keysight sales representative or Customer Care Center
Frequently Asked Questions
Find answers to common questions about your transition from Spirent to Keysight, including support, licensing, contracts, and operations.
Spirent has been acquired by Keysight Technologies, bringing together complementary capabilities to deliver expanded solutions, faster innovation, and enhanced global support. The combination enables greater value through integrated solutions, broader expertise, and increased scale.
The technical support teams remain the same. The primary change is how you access and engage with them through Keysight systems.
Yes, multiple users can register and access the portal.
- Register in the Keysight Support Portal
- Access the Knowledge Center for documentation
- Use the Training section for webinars and learning materials
- Contact your sales representative or support team for additional training options
Software downloads will now be available in the Keysight Software Download Center.
No. Existing licenses will continue to work until they expire. You should register in KSM to ensure continued access to software updates and entitlement management.
Yes. Your existing licenses will continue to work until they expire, but we highly recommend that you create a KSM profile as soon as possible. This will ensure that you get notifications about software updates and can obtain new or renewal licenses and software.
These are your proof-of-purchase credentials used to access licenses and downloads in KSM. The combination allows you to redeem licenses and manage entitlements. Your unique order and certificate numbers were sent to you in an email titled “Welcome to KSM” on June 1, 2026.