Webinar
Accelerate TAC and POC Lab Workflows
About this event
Customer satisfaction relies on how quickly and accurately you can resolve critical network issues. But reproducing complex customer environments in Technical Assistance Center (TAC) and Proof of Concept (POC) labs can slow resolution when speed matters most. As regulatory pressure intensifies and vulnerabilities compress patch cycles, network equipment manufacturers face growing pressure to resolve issues faster. Traditional TAC and POC workflows with manual topology setup, idle / underutilized resources, and fragmented handoffs can slow teams down.
Join Keysight and Omdia expert Ruth Brown to explore how lab automation is transforming TACs and POCs, helping you resolve customer issues faster while making better use of lab resources and reducing capital and operational costs. Topics will include:
• Faster reproduction of customer-specific network configurations
• Automated infrastructure setup and orchestration
• Snapshot and restore capabilities for better resource use
• Streamlined TAC-to-developer-to-QA handoff workflows.
Who should attend this event?
Network lab managers and those responsible for controlling lab costs and resource allocation.
Speakers
Clark Whitty
Principal Product Line Manager
With over 20 years of experience in the test and measurement industry, Clark Whitty is a seasoned veteran in helping maximize network automation and productivity throughout the entire product lifecycle. As a Principal Product Line Manager within the Automated Test and Assurance business of Keysight Technologies, Clark designs, develops, and deploys network automation solutions that leverage his years of firsthand experience. Clark is also an expert at service providers and equipment manufacturers in various capacities including customer POC testing, certification testing, lab design, test automation, and DevOps.