This page is designed to give you the details regarding Keysight´s (our) announcement on 1 November 2005 about important changes to our support and upgrade policies for Keysight VEE Pro (VEE), T&M Toolkit (Toolkit), and T&M Developer´s Bundle (DEV).

In addition to posting information on this web page, we have also sent emails/letters to people who recently purchased a 12-month support contract for one or more of the effected software products.

Q1: What changes took place on 1 November, 2005 regarding support for Keysight VEE Pro and T&M Toolkit?

A1: Three major changes took place on 1 November 2005.
1. We stopped selling 12-month Support (SUP) Contracts for Keysight VEE Pro, Toolkit, and DEV. The associated product numbers are: W1140A-VEE-SUP, W1140A-TKT-SUP, W1140A-TK1-SUP, and W1140A-DEV-SUP.
2. We instituted a new support policy for the Keysight VEE Pro, Toolkit and DEV software products. The new policy gives customers access to the same level of technical support that was offered previously but for up to approximately 24 months, rather than for the 6 months of technical support that had been included with the products. See Answers #4 and #10 for more detail.
3. We removed the 6 months of free product upgrades that have been included in the Keysight VEE Pro, Toolkit and DEV software products. See Answer #4 for more detail.

Q2: What changes will take place on 15 May, 2006 regarding support for Keysight VEE Pro and T&M Toolkit?
A2: Two major changes will take place on 15 May, 2006.
1. Customers of Keysight VEE Pro, Toolkit, and DEV products will not have to request upgrades to which they are entitled. Keysight VEE Pro and Toolkit upgrades that release after this date will be shipped automatically to people with active support contracts. We will use the address that we have on record in the Keysight Software Manager (KSM) system to automatically send upgrades. Even after 15 May, 2006 registered software users will be able to update their contact information in KSM. To access KSM, go to: www.keysight.com/find/soft_license

2. All Agielnt VEE Pro and Toolkit upgrade and update distribution kits that are active in KSM as of 14 May, 2006 will be removed. We will automatically send only the upgrades that release after 15 May, 2006. Therefore, if you want any distribution kits that are available, you must make all such requests through KSM before 15 May, 2006.

Q3: Who is affected by the change in software upgrade/update policy?
A3: The following people will be affected by these changes:
1. People with active, registered support for Keysight VEE Pro, Toolkit, or DEV through a SUP contract until 31 October 2005.
2. People who purchased a Keysight VEE Pro, Toolkit, or DEV product between 1 April, 2005 and 31 October, 2005 may be affected. After 31 October, the software products do not include 6 months of updates. Keysight VEE Pro 7.X and Toolkit 2.0 software products purchased before 1 April include the 6 months of free updates, but the entitlement to updates expired on 31 October, 2005 or earlier.

Please note that 1 April to 31 October actually represents 7 months. We added an extra month to the 6 months included support to compensate for shipping time. Also, the beginning of the 7-month window is pegged to your specific software purchase date and starts automatically. Therefore, the end of the window for entitlement also is tied to the purchase date for each individual software license.

If your support contract for Keysight VEE Pro, Toolkit, or DEV has expired, you do not have to take any actions. However, please note the changes, as they may affect your future purchases. If you are unsure if your support has expired, visit KSM to verify your status. Refer to Answer #6 for more details.

Q4: If I am entitled to support and upgrades, will I be able to receive them?
A4: Despite the discontinuance of the SUP products above and the removal of the 6 months of included support from the software products, customers who have active, registered support contracts will still be entitled to any upgrades or updates that are released within their support contract lifetimes.

In addition, you will be eligible for support as defined in our new support policy. The new policy gives customers access to the same level of technical support that was offered previously but for up to approximately 24 months, rather than for the 6 months of technical support that had been included with the products (See answer #10 for more information.)

Q5: I purchased SUP so I that I could receive any upgrades or updates in the future. What should I do?
A5: As mentioned above, until 15 May, 2006, we will continue to make upgrades and updates available through KSM as we have in the past. After that date, we will automatically send upgrades to customers with active support contracts. Also, as in the past, we will put any patch releases on ADN for download. 

We will continue to offer our Keysight VEE Pro upgrade products, such as W1140A-VEE-U70, so that users can migrate to new versions in the future. We have not offered upgrades for Toolkit products in the past but likely will do so.

Q6: What should I do if I purchased a Keysight VEE Pro, T&M Toolkit or T&M Developer´s Bundle SUP product in the past?

A6: We automatically started all non-activated 12-month support contracts on 13 April, 2006. Visit the Keysight Software Manager (KSM) and make sure make sure that we have the correct shipping information and email address for you. Also, request any upgrades/updates that are available and that you wish to receive. To access KSM, go to: www.keysight.com/find/soft_license

Remember, if you do not request available upgrades by 15 May, 2006 you will not be able to receive the upgrades after that date. We will only automatically send you upgrades that release after 15 May, 2006.

Q7: What should I do if I purchased a Keysight VEE Pro, T&M Toolkit, or T&M Developer´s Bundle software product (ex: W1140A-VEE, W1140A-VEE-UP6, W1140A-TKT) in the past?
A7: If you purchased a Keysight VEE Pro, Toolkit, or DEV software product after 1 April, 2005 and before 1 November, 2005, you may be entitled to upgrades/updates, depending on whether your support contract is still active. Your entitlement starts on the day you purchased the product and lasts 7 months. (We added a month to compensate for shipping time.) You can no longer access your six month support information in KSM even though you are entitled to the support. If you need to have your KSM information updated send an email to VEEPro@keysight.com or Toolkit@keysight.com and include the following information: Keysight Order Number, Name, Shipping Address, Phone Number, Email. We will update your KSM record for you. We will automatically send any updates to your KSM address as they are released during your support entitlement period.

Q8: How can I access the Keysight Software Manager (KSM)?
A8: Go to www.keysight.com/find/soft_license

Q9: How can I stay abreast of important news, such as this, about Keysight T&M software?
A9: To stay abreast of news about upgrades and updates, sign up (or update your profile) for Keysight´s eUpdates. Under the "Product Interests" section, be sure to specify "Software: EDA, Test & Connectivity". 

Q10: Where and when can I read more about the new software support policy?
A10: As of 1 December, 2005, the new software support policy for the IO Libraries, Keysight VEE Pro and Toolkit products is available through www.keysight.com/find/iosuite.

Q11: Who should I contact if I have additional questions?
A11: If you have additional questions, please contact your local Keysight office. You can find a listing of contact information at Keysight.com then click the "Contact Us" link

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