KeysightCare for Scienlab Solutions

Overview

Gain complete and reliable e-mobility applications test with Keysight Scienlab test solutions. Whether your test includes battery, BMS, EV charging environment or inverter, design engineers can count on Keysight solutions for repeatable results across work groups. Keysight solutions provide consistent results so you can stay on schedule, accelerate your time to market and stay within budget.

As technology becomes more complex, small test problems accumulate and your workflow can break down. This breakdown can put your plans in doubt. KeysightCare for Solutions is your priority-one connection to your teams, providing committed turnaround times and access to technical experts. This premium service can help you stay ahead of the curve and accelerate the win.

High-performance, technology-specific test systems developed with a precise selection of instruments and software, are more complex than an individual instrument when it comes to service and support. It is not only important that each component is maintained to perform as it did the day it was purchased, but equally important that the system continues to work together providing the same accurate and repeatable results today and in the future.

KeysightCare for Solutions Support Services

KeysightCare for Solutions services goes beyond basic warranty, providing a priority-one connection between our resources and your teams. Whether receiving accelerated response times, keeping your test solution operating like the day you purchased it, or getting access to application experts, there is a KeysightCare for Solutions offering that is right for you. KeysightCare for Solutions delivers an industryleading integrated support experience that combines hardware, software, and technical support services scaled to your unique business needs.

Choice of KeysightCare for Solutions Support Services

Keep your engineers on top of constantly evolving technologies with access to Keysight technical application experts and exclusive solution-level content with your choice of KeysightCare solutions support service. Increase your test system uptime, efficiency, and effectiveness with on-site services such as repair, calibration, and technical support for the most complex applications, solutions, and systems. You can also lower the risk of project delays and reduce maintenance downtime with your choice of accelerated, committed turnaround times for repair and calibration, proactive software and hardware updates, enhancements, and fixes.

Keysight Support Portal and Knowledge Center

Every KeysightCare for Solutions support option includes access to the KeysightCare Support Portal and Knowledge Center where you can find answers, manage service requests, and interact with experts who are familiar with the instruments and software you are using and the challenges you face. The Knowledge Center has thousands of technical articles and videos with programming examples based on real test and measurement scenarios, questions, and their resolution. The Keysight Support Portal enables you to access self-support content or talk to live engineers. Register or log in to the Keysight Support Portal at https://KeysightCare.keysight.com.

KeysightCare for Solutions Assured with Onsite Upgrade

KeysightCare for Solutions Assured provides increased support to manage your application needs.  When your engineers have questions, they need answers fast. KeysightCare Assured is a commitment to respond to your technical needs quickly. When unexpected repairs are necessary, you can count on a dedicated repair service turnaround time to get you back up and running.

• Access to the Keysight Support Portal and Knowledge Center

• Priority technical support response times

   o 2 business days standard (upgradable to < 4 hours) response time

   o Including onsite Technical Support

• Priority repair and on-site options