Frequently Asked Questions

Use the Contact Us feature for your question, your general inquiries will be routed within Keysight sales contact or authorized partner responsible for your region. Depending on the country and question, please allow a few days for a response.

If you do not receive a timely response, please contact [email protected] for help.

Used equipment availability, pricing and configuration are subject to change without notice. Unlike new equipment, it cannot be built or configured to demand. Please be aware that by the time you come back to this website or are contacted by Keysight or an authorized partner the availability may have changed.

Please note the particular disclaimers vary between webpages; especially on the product offer pages. Thank You.

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Customization is generally possible with our Keysight Premium Used equipment. The majority of our Keysight Premium Used equipment can be configured just the way you need it. Options can be added at additional cost.

Customizing Keysight Premium Used equipment might change the delivery and lead time of the item.

Some Keysight Used products cannot be customized. Use the contact option on the product page to check with the our eStore team.

Keysight Premium Used Equipment Typically Comes with Like-New Warranty and the Same Accessories as New Products:

• Detailed Listing Information: For precise details about the included accessories, please refer to the product listing.
• Optional Add-Ons: At the bottom of each listing, you can see the accessories that are included in the offer and what you can add.

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Additional Accessories and Support: 

• Keysight Premium Used: Keysight Premium Used listings include like-new accessories like power cords. 
• Additional Accessories: Additional accessories that are not listed and included in the offer can be purchased separately at an extra cost with your purchase of a Keysight Used or Keysight Premium Used unit. Please specify in the comment field which additional accessories or support you are interested in. 
• Post-Purchase Ordering: For separate or post-purchase ordering, please contact your local Keysight office or Keysight Partner here. Or, if available for your region, check our online store here.

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If you are looking for a specific model that is not currently shown or you need higher quantities on any of the listed models, you can send us a message. We will check our inventory and try and accommodate your requirements, however we cannot offer any guarantees of availability.

Eligibility for Purchases from the Keysight Used Equipment Store:

• Existing Customers: Current Keysight Used Equipment Store customers can proceed with their purchases.
• New Customers: If you are a new customer, Keysight is required to ensure the order is compliant with U.S. export requirements. Order acceptance is subject to the result of the screening process.
• Please note: All Keysight products are intended for professional and industrial use only. Consequently, shipments are restricted to businesses, organizations, or institutions and are not available for delivery to private households.

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Obtaining Quotes:

• Request a Quote: Budgetary quotes can be requested in each listing (please click ""Request Quote"").
• Official Quotes: For official quotes please request a quote in the listing (click ""Request Quote"") and add a comment indicating your need for an official quote. Your request will be forwarded to a Keysight sales representative or an authorized partner who will provide you with an official quote or contact you directly for any additional information they may need to service you. If you know your sales contact at Keysight or an authorized partner, please provide a name or email in the comment field of your inquiry. This will help us to provide a quicker response.

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Purchase Order Acceptance:

• Accepting Purchase Orders: We accept purchase orders. We are aware that, particularly in the case of large corporations, the use of an official Purchase Order (PO) is required.
• Offline Support: Please use the contact option on the listing to find out how the Keysight Used Equipment Store team can support you with an offline purchase.
• US, Canada and Japan: In the United States and Japan, selected listings can be ordered online and a Purchase Order (PO) can be uploaded in the online payment process.

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Financing Options for Keysight Products:

• Keysight Used Equipment: While Keysight offers a variety of financing solutions for new products, financing is not currently available for Keysight Used Equipment.
• Keysight Premium Used Equipment: With the KeysightAccess offering, you can effectively navigate around challenging budget constraints. This program allows you to acquire essential test instruments and software through manageable, lease-based subscriptions with predictable monthly payments. Available for new or Keysight Premium Used (KPU) Equipment only.

Understanding Payment Options: 

• Purchase Orders: You can pay using a purchase order based on our provided quote.
• Online Credit Card Payments: Selected offers in the USA and Canada allow for online payment via credit card.
• Budgetary and Official Quotes: If you need pricing information, for instance, via a budgetary quote, or if you need an official quote, your inquiry is forwarded to your Keysight sales representative or an authorized partner. They will contact you directly for any additional information they may need to service you. If you know your sales contact at Keysight or an authorized partner, please provide a name or email in the comment field of your inquiry. This will help us provide a quicker response.

Contact us for budgetary or official quotes.

Understanding Sales Tax or VAT:

• US Domestic Orders: Keysight is registered in 45 US states and the District of Columbia to collect sales & use tax.
• International Orders: For DDP (Delivered Duty Paid) shipments, we are required to collect VAT or GST.

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Tax-Exempt Purchases: 

• Notification Required: If you are a tax-exempt customer, please inform us and send your tax exemption certificate to our email address [email protected].
• Your tax exemption certificate must be filled out completely and correctly, and the permit number must be clearly visible on the certificate. 
• All tax exemption certificates must explicitly identify Keysight as the vendor for the state in which the exemption is being claimed. 
• The company name on the tax exemption certificate must precisely match the company name on the PO number. 
• Please provide a description of goods if your tax exemption certificate form requires it (Keysight sells Test & Measurement Equipment, Electronic Equipment & Parts, and Services/Support).
• All tax exemption certificates must be signed and dated to be valid. 
• US, Canada and Japan: In the United States and Japan, selected listings can be ordered online and a Tax Certificate can be uploaded in the online payment process. 
• Please note: single use tax exemptions are acceptable, but require the single use exemption information (permit number, tax status, etc.) to be clearly displayed on your purchase order (PO).

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Detailed Invoicing: 

• Clear Tax Breakdown: Your Keysight invoice will include a separate sales tax or VAT amount.

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Shipping Time and Method: 

• Listing Details: Check the specific information on the listing.
• Expedited Shipping: If expedited shipping is possible, you’ll find the information on the listing.

Contact us for further information.