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System Uptime Support Services

ICT Support Agreement

Enhance performance and boost uptime of your 3070 system through Keysight's various system uptime support contract offerings

Our goal is to minimize your downtime. The Keysight technical team of engineers know our test systems inside out. They can diagnose problems quickly, fix them fast, and help you to avoid downtime. Our experts can be part of your team whenever you need them either by providing end-to-end coverage that allows your engineers to focus on your production line or by supplementing your own team of Keysight-trained experts when you need us. Either way, we are here to deliver quality service at your convenience.

Features	Onsite	Cooperative	Cooperative Value
Remote Phone Support Options	• 8 x 5	• 8 x 5 • 24 x 7	• 8 x 5 • 24 x 7
Onsite Repair Service Options	• Next Business Day • Same Business Day • 24 x 7 • 3 Business Day	• Next Business Day • Same Business Day • 24 x 7 • 3 Business Day	• N/A
Part Replenishment	Next Business Day	Next Business Day	Next Business Day
Web-Based Solutions Knowledge Base	Yes	Yes	Yes
Yearly Account Management Reviews	Yes	Yes	Yes
Web-Delivered Service Notes	Yes	Yes	Yes
System Calibration & Preventive Maintenance	Recommended	Recommended	Recommended
Software Updates Subscription	Recommended	Recommended	Recommended

Read more about Onsite Support Features and Benefits.

ICT Max and Flex System Uptime Support Agreement for i3070

Introducing the revolutionary ICT Max and Flex support offerings from Keysight for your i3070 in-circuit test (ICT) systems. Now you have the choice to select from a range of solutions for supporting your i3070 system, or have the flexibility to customize your support needs. These new support offerings also provide PC obsolesce protection and calibration license.

ICT Max provides complete peace of mind at the best value. It comes as a single bundled support agreement that is warranty-like; covering everything from remote phone support, spare parts replenishment including consumables, onsite calibration service, to software update subscription. All you need is to specify the type of support service level, either onsite or cooperative.

ICT Flex provides the framework for customizing a support solution that meets your needs. For instance, it can be a ‘just enough’ support agreement, or one that covers non-standard support deliverables. The ultimate goal is to minimize your downtime by providing you the right type of support solutions that meet your needs.

ICT Flex support allows you to pick and choose the coverage you require:

Hardware support for test head, including obsolesce protection for PC controller
Options for limited or unlimited part replenishment for the module cards
Options for standard, or upgrade support, or extended post end-of-support (EOS)
Options for onsite system calibration service or ASRU calibration service
Option for system software update subscription
Option to include consumables and accessories replacement

View Data Sheets

Limited Parts Agreement

Key Features & Specifications

Defective parts repair or exchange service
Flexible maintenance cost based on estimated consumption
Maintenance cost distributed over the duration of one year
Keysight provides tracking and administration of the credits, with monthly utilization reports on parts usage and credit balance
Credits are tied to part categories of similar value or function
Parts from Keysight are guaranteed and fully tested by Keysight’s stringent quality requirements
Keysight repaired or exchanged parts come with a 90 days warranty

Description

Restore your test system with genuine parts for optimal uptime. Keysight understands the challenges that manufacturers face, and has designed the Limited Parts Agreement – a new affordably-priced support program targeting your special needs.

Two agreement options are available, depending on your preference:

Return-to-Keysight Repair Service Agreement (RTA) – A defective part is brought back to Keysight for repair and thereafter returned to the customer;
Parts Exchange Agreement (PXA) – A defective part is exchanged with a working part.

Features	PXA	RTA
Parts coverage	• Module cards • MPU • System cards	• Module cards • MPU • System cards
Parts turn around time	Next Business Day	10 Business Day
Minimum orderable credits	5	5
Availability	Asia and America	China only

View Brochure

System Spare Onsite Agreement

Key Features & Specifications

Minimizes inventory set-up costs
Enables access to a spare parts kit at your site
Eliminates parts delivery time
Accelerates repair time
Annual audit to ensure the integrity of your spare parts kit
Option to buy out the spare parts kit after the first year of the agreement

Description

Keysight System Spares Onsite Agreement provides you peace of mind in the event of a test system breakdown. You have the confidence of knowing you have immediate access to spare parts at your site, whenever you need them.

Keysight System Spares Onsite Agreement is flexible, affordable, and tailored to meet your ultimate system uptime needs. It is designed to supplement our Cooperative and Onsite Support Agreements, to offer you benefits so your test system can get up and running quickly.

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Service Volume Agreement

Key Features & Specifications

Service Volume Agreement (SVA) is set up based on the expected annual level of business
Suitable for facilities typically with 5 or more test systems per year Requiring spare parts replenishment, calibration and repair services
Per-incident pricing is fixed for the annual term of the contract
Separate invoice for each service transaction, or monthly invoice at the end of each month for the work completed in that month
Consolidated invoice contains details of all work performed

Description
Service Volume Agreement (SVA) simplifies the way you buy services with Keysight. The SVA removes the need to place multiple service orders, thus saving you time and money. The SVA enables one or several individuals to simply request the services they need against a standard agreement.

Two service levels are available, depending on the customer’s expected annual service volume level:

Level 1
Level 2

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XTPB Card Upgrade Agreement

Key Features & Specifications

Major Components for Control XTPB Upgrade Agreement

Control XTPB Card, iCAP System Card and Manage Hub.

Control XTPB Card

With a faster processor and a fully managed 100 Mbps ethernet network connection, customers can expect to see an average improvement of between 6% to 12% in overall test times. Digital test execution of up to four times faster can be expected on boundary scan and dynamic flash programming. Testhead boot time is also greatly reduced.

iCap System Card

With a faster processor and a fully managed 100 Mbps ethernet network connection, customers can expect to see an average improvement of between 5% to 20% in overall test times. Testhead boot time is also greatly reduced.

Manage Hub

Also known as a managed switch, a hardware requirement that is used to improve network performance.

Description
The Control XTPB card works with the latest i3070 10.00p software version, providing improved test efficiency. Over 40% faster Boundary Scan, Silicon Nails and dynamic flash programming and more than 6% faster overall testing on most PCBAs. This upgrade package includes an iCAP System Card and Managed Hub, and offers the most cost effective way for customers to improve their Keysight ICT performance. Both the Control XTPB and iCap cards are now plug-and-play; customer engineers or technicians can now quickly swap cards without the need for software changes. Associated cabling and installation are included in this package.