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R2021A Connected Support

Data Sheets

R2021A Keysight Technologies On-Site Now! Expert Support Service

Expert Support using AR Glasses

Keysight On-Site Now! is an end-to-end, interactive support collaboration platform with a real-time two-way exchange of live video, messaging, and voice between Keysight’s remote experts and your technician. Wearable smart glasses give the technician the ability to work using both hands while sharing a live video feed with the remote expert. The real-time capability gives you precise step-by-step visual instructions to guide your technician to resolve technical issues quickly.

Key Benefits

  • Fast response from remote experts
  • Visual step-by-step instructions from remote experts
  • Maximize your system uptime with fast and accurate diagnostics
  • Minimize system downtime with pre-recorded video to repair defects or to perform preventive maintenance
  • Reduce repair costs with accurate identification of replacement parts
  • Improve remote repair rate with real-time visual collaboration
  • Easy upgrade when a newer model is available

How Does it Work?

A pair of smart glasses is on consignment during the duration of service. Whenever a technical issue occurs, a technician gives connection permission to the remote expert. The remote expert guides the technician to help resolve the issue with real-time visual, messaging, and voice assistance. At the end of the service, you simply return the smart glasses to Keysight.

Secured Protocol

Keysight On-Site Now! is protected by a suite of reliable and secure protocols — such as Secure Real-time Transport Protocol (SRTP), Diagram Transport Layer Security–Secure Real-time Transport (DTLSSRTP), 128-bit Advanced Encryption Standard (AES) to encrypt audio and video, HMAC-SHA1 to verify data integrity, Safe Harbor certified, and WebRTC technology.

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