System Uptime Support Services

Keysight Technologies, Inc. offers a wide range of valuable support products to help ensure that customers get the most out of their in-circuit test and automotive electronics functional test equipment investment. Keysight uses different support codes, called Support Product Numbers (SPN) for each level of support offered.

This data sheet serves to help customers better understand each SPN. The most frequently used SPN are listed with a brief description of each support service deliverable. For customers who wish to have the complete terms and conditions of each support service in their quotations, please contact your local Keysight sales and support representative.

ICT Flex Services

All ICT Flex support SPNs can be applied on either the system testhead (inclusive of system PC controller) or module cards, or both, to provide the necessary uptime support services that can be customized to your specific needs. The standard ICT Flex services are SPNs that begin with the prefix R-9BC or R-9BW. This SPN provide hardware support with parts replenishment for the system and module cards product which have active support life.

The standard ICT Flex support for the system testhead comes with a nontransferable annual license-to-use of system calibration software. With this system calibration software, the customer can perform system calibration or ASRU calibration to ensure the system is operating within published specification. Customers who prefer Keysight to perform the on-site service for system calibration or ASRU calibration may opt for one of the following SPN: R-9AS-601, R-9AS-602, R-9AS-603, or R-9AS-604.

Customers who need to maintain the latest software release can choose either or both system software update and TDW software update subscriptions K8225A, R-X6L-501 & K8233A, R-X6L-501.

Customers shall select “R-9CU-PSS” for phone support to both system and TDW software update subscriptions.

Keysight understands our customers’ need for convenient and fast parts replenishment, even for some parts like consumables and accessories. The SPN R-9CU-CON provides the option for ensuring replenishment of consumables parts and accessories replacement.

For module cards, customers have the option to select from either standard ICT Flex hardware support which provides part replacement, part exchange. or a Return-to-Keysight (RTK) repair agreement

Keysight’s uptime repair and calibration services will ensure that your systems will continue to operate optimally, will minimize unplanned downtime and maximize system utilization throughout its lifetime. Your system will be serviced by Keysight-trained engineers using the latest factory calibration procedures, automated repair diagnostics and genuine parts. You can always have the utmost confidence in your measurements.

For information regarding system uptime and support options that will work best for you, please contact your local Keysight representative, or visit www.keysight.com/find/systemsupport.

The latest news and updates relating to your Keysight ICT or Functional Test equipment can be found at :

Keysight In-Circuit Test: www.keysight.com/find/ict

Keysight Electronics Automotive Functional Test: www.keysight.com/find/autofct