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Technical Support

Electronic Measurement

Support by Product Model Number:

1-12 of 12

Is U2700A series USB Modular Instruments supported in Linux environment?
No. U2700A Series are not supportable in Linux environment. The drives for USB Modular only build for Microsoft Windows.

FAQ 2014-11-25

Why does my ESG report errors when I try to download waveforms using a National Instruments GPIB card with certain Signal Studio applications?
If errors reported by the ESG include “ -113 undefined header” and “-101 invalid character”, you need to download and install a patch for the Keysight IO Libraries.

FAQ 2012-12-30

When attempting to make a Modulation Accuracy (Rho) measurement in the cdmaOne personality I get the error message, "Cannot correlate to input sign...
The Modulation Accuracy (Rho) measurement in the cdmaOne personality requires that you only have the pilot carrier turned on for your base station. If other code channels are turned on, you will get this error message.

FAQ 2012-05-26

I am having problems installing the PSG/ESG Upgrade Assistant on Windows 7. What can I do?
PSG/ESG Upgrade Assistant using Windows 7

FAQ 2011-11-17

N603xA Frequently Asked Questions
N603xA Frequently Asked Questions

FAQ 2011-04-04

What is the best way to ensure simultaneous triggering of multiple units of modular products?
Using the cardcage, U2781A is the best way of ensuring simultaneous triggering of multiple units

FAQ 2010-12-20

N8241A/N8242A Frequently Asked Questions

FAQ 2010-11-22

N8211A/N8212A Frequently Asked Questions
Instrument drivers along with documentation are shipped on a CD with the instrument. You can also find instrument drivers on the Keysight Website under the Technical Support page for the instrument

FAQ 2010-09-19

The N9310A display is not updated when in remote control. Is this normal?
Running your N9310A in remote mode brings forward the following two symbols...:

FAQ 2010-08-13

Why USB modular instruments (U272XA, U2741A, U2751A and U2761A) is not detectable by E5813A?
PC is failed to enumerate the USB modular instrument.

FAQ 2010-04-09

N4903A: Our N4903A lost all of its licensed options. Can they be recovered?
The licenses are tied to the Host ID. Since the unit has two ethernet cards, it may be that the wrong Host ID is being used to check licensing.

FAQ 2009-08-06

FAQs: Service Support

FAQ 2008-01-18