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Technical Support

PXI Chassis, Controllers, and Interface Modules

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What is the Embedded Controller Default Password? Answer: Keysight4u!
The default password is “Keysight4u!” for the Administrator account for Windows 10 Enterprise 2016 LTSB. We recommend that you change the password for improved security, because the default password is public knowledge.

FAQ 2017-11-14

What is Keysight's Windows 7 to Windows 10 Migration Schedule?
We are beginning the transition of our Windows based instruments from Windows Embedded Standard 7 to Windows 10 IoT Enterprise. Click on the link for additional information.

FAQ 2017-11-01

What are the similarities and differences between M9018B and M9018A?
Similarities and differences between M9018B and M9018A

FAQ 2017-03-28

Where do I download the mechanical drawings for the M9005A?
Files can be imported into your modeling application.Basic dimensions and page 2 is cooling requirements

FAQ 2017-03-10

Where do I download the mechanical drawings for the M9010A?
Files can be imported into your modeling application.

FAQ 2017-02-01

Where do I download the mechanical drawings for the M9018B?
Files can be imported into your modeling application.

FAQ 2017-02-01

Where do I download the mechanical drawings for the M9019A?
Files can be imported into your modeling application.

FAQ 2016-11-16

How do I fix: unable to change GPIB settings on an M9037A or M9537A Embedded Controller?
Make the following changes...

FAQ 2016-08-27

Where do I download the mechanical drawings for the M9037A?
Files can be imported into your modeling application.

FAQ 2016-08-18

How does the Microsoft end of support for Windows XP affect my M9036A?
In Keysight’s ongoing efforts and commitment to provide the best possible product quality and improve the overall customer experience with our M9036A PXIe Embedded Controller, we would like to inform you that we have made the conscious decision to not migrate the XP version of the M9036A to Windows 7.

FAQ 2014-10-12

M9036A PXIe Embedded Controller End of Support Guide for Windows XP
As of April 8, 2014 Microsoft has ceased supporting the Windows XP operating system. No further security patches will be delivered by Microsoft beyond this date.

FAQ 2014-04-11

Where do I download the mechanical drawings for the M9036A?
The M9036A comes with .step and .pdf files that can be imported into your modeling application.

FAQ 2014-04-01

How do I connect multiple PXIe and/or AXIe chassis together with a single controller?
PXIe and AXIe chassis can be interconnected in multiple configurations

FAQ 2013-08-07

How do you clear the M9036A Embedded Controller memories?
Please refer to the link below for the procedure on how to clear the memories for the M9036A Embedded Controller.

FAQ 2013-04-01

Why is my GPIB driver not working anymore after reinstalling/upgrading Keysight IO Libraries Suite on the M9036A with Win7 64-bit OS?
On the M9036A with Win7 64-bit OS, reinstalling or upgrading Keysight IO Libraries Suite 16.2 or greater will result in the system not recognizing the M9036A GPIB driver is present.

FAQ 2012-12-11

Keysight Driver Migration Tool

FAQ 2012-01-20

How do you clear the M9018A and M9021A memories?
Please refer to the document linked to this page for a comprehensive listing of memories installed into the Keysight M9018A and M9021A...

FAQ 2011-03-30