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Technical Support

Electronic Measurement

Support by Product Model Number:

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What is Keysight's Windows 7 to Windows 10 Migration Schedule?
We are beginning the transition of our Windows based instruments from Windows Embedded Standard 7 to Windows 10 IoT Enterprise. Click on the link for additional information.

FAQ 2019-08-28

FieldFox Manuals, Firmware, Software and Product Support
Manuals, firmware upgrade, software trials & upgrade and support page for FieldFox analyzers

FAQ 2018-11-14

What is the CPU / Storage / Windows OS history?
The history of CPU type/memory size, storage type/size, windows OS is listed in the table.

FAQ 2018-08-21

Does the noise figure application on the PNA-X (option 029) provide a full noise-parameter system (tuners and software)?
No, we don’t provide a full noise-parameter system. Click on the question for additional information.

FAQ 2017-06-28

Is there a software application for the 8714ES to calculate K factor?
No, there is not a software application to calculate K factor for the 8714ES.

FAQ 2017-06-28

Is there a software application for the E5062A to calculate K factor?
No, there is not a software application to calculate K factor for the E5062A.

FAQ 2017-06-28

Can the PNA-X be configured to install Windows updates as they are pushed out by Microsoft?
Yes, any Windows based machine can be configured to install Windows updates.

FAQ 2017-06-28

Can antivirus programs run on the Windows based PNA-X?
Yes, antivirus programs can run on any Windows based machine.

FAQ 2017-06-28

What is the difference of software options between M9485A and PNA/ENA series VNA?
There is no difference for option 007/009/010. There are some differences for options 025, 028, 086 and 551.

FAQ 2017-05-25

Is There a GPS Receiver for FieldFox?
GPS capability has been added to FieldFox starting from firmware revision A.05.33.

FAQ 2017-01-23

How does the Microsoft end of support for Windows XP affect my ENA?
As of April 8, 2014 Microsoft has ceased supporting the Windows XP operating system. This document will help you answer some important questions.

FAQ 2015-07-27

Can I use a USB memory to update the firmware for the ENA?
It depends on the model.

FAQ 2012-12-28

Is it possible to disable or enable the Automatic Logon for Windows on the ENA?
Yes. To disable or enable the Automatic logon for Windows in a Non-Domain System, perform the following:

FAQ 2012-12-18

How can I check for the computer viruses on the ENA?
It depends on the model...

FAQ 2012-12-11

Can I install extra applications on the ENA?
It depends on the model...

FAQ 2012-12-11

How Can I Find What I Need in a Signal Analyzer Recording Faster?
If you have a very long Signal Analyzer recording, it is sometimes difficult to find the area of interest. There is no really good tool for this problem at this time, but here are some suggestions.

FAQ 2012-08-17

Why won't my Signal Analyzers Display Pulse Type Signals Properly?
These signals may be missed if the Sweep Acquisition setting is on Auto. We recommend using a Sweep Acquisition setting of 50 or 100 for GSM signals.

FAQ 2012-08-15

Which is Most Accurate: CalReady, QuickCal (Without Load), or 2 Port Calibration?
When nothing connected at the end of RF port, CalReady is the most accurate calibration method at test port.

FAQ 2012-08-15

Opt.100 VBA utility programs do not run properly. What is wrong?

FAQ 2012-08-09

Does the ENA-L support a built-in web page similar to the 871x family?

FAQ 2011-10-07

Anti-Virus FAQ for ENA

FAQ 2011-10-07

The ENA / ENA-L was infected with the virus. What should I do?
Remove the LAN cable and perform system recovery.

FAQ 2011-10-07

Firmware Upgrades via the Web

FAQ 2011-02-15

8720 Upgrades

FAQ 2010-11-15

ENA/ENA-L does not go directly to the instrument mode after power on, but shows the password dialog box or the windows desktop. How do I fix it?
This is because the user registration was improperly done when the first time the power was turned on. Performing system recovery is recommended to fix it.

FAQ 2010-07-02

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