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34972A may freeze when LAN connection is under control after power-up
Yes. The first thing to remember is that the 34972A freeze because the user is trying to communicate with the instrument right after power-up. During that time, the instrument is not yet in ready mode. To prevent the problem, please set a delay (approximately 20s or more time until the instrument boot up completely) after power-up before attempting the LAN communication.

FAQ 2016-11-01

IO Libraries Suite: What has changed in IO Libraries Suite 17.0, 17.1, 17.2, 17.2 Update 1, 17.2 Update 2, 17.3?
Keysight IO Libraries Suite 17 marks a significant update in the architecture of the IO Libraries Suite infrastructure, as well as an all-new Connection Expert...

FAQ 2016-10-26

34972A with USB data logging may eventually freeze. How to prevent?
Yes, experience has shown that using a powered USB 2.0 Hub between the 34972A and the PC usually eliminates the problem.Using LAN instead of USB is the recommended solution if possible.

FAQ 2016-10-26

How do I use myKeysight Keysight Software Manager
Depending on what you want to do, the myKeysight/KSM can help you perform actions such as redeeming an order, resetting your password, viewing, renewing, upgrading or re-hosting a license.

FAQ 2016-10-12

Torque Wrench used with M1971E

FAQ 2016-10-01

Take the Lead in 5G Wireless Technology
Being first and best in 5G wireless communication depends on tools that let you explore new signals, scenarios and topologies. Keysight’s 5G solutions are ready to enable deeper insights as you, and we, evolve with the standard.

FAQ 2016-09-28

Infiniium Oscilloscope HDD/SDD in Secure Environments
This FAQ talks about how to deal with Infiniium oscilloscope HDD/SDD in secure environments if you need to send oscilloscopes in for calibration.

FAQ 2016-09-26

Explore the Newest Release of HeatWave and More
List of product-specific release information for HeatWave.

FAQ 2016-09-23

Can I use FieldFox’s GPS frequency reference as a reference for other devices?
GPS and FieldFox

FAQ 2016-09-23

I am using FieldFox’s Channel Scanner mode (Option 312) to collect data. When I plot the data using Google Earth, it combines all the channels. Is the
FAQ for Channel utility

FAQ 2016-09-19

How do I get started with ADS?
Watch this short video and you will learn how to navigate through the ADS environment to create a new workspace, build a new schematic, and run a simulation. To watch the video, go to

FAQ 2016-09-11

Does QuickCal depend on the annual factory calibration?

FAQ 2016-09-08

What are the internal cal standards in FieldFox used for?

FAQ 2016-09-08

During my FieldFox calibration I get an error message “Failure to compute calibration steps. Check for missing calibration standards or insufficient f

FAQ 2016-09-08

What is CalReady? Does FieldFox have internal cal standards?

FAQ 2016-09-08

How can I open the PandaBoard to run basic SIPro and PIPro analyses?
Download the imported Advanced Design System (ADS) PandaBoard workspace for signal integrity and power integrity.

FAQ 2016-09-01

How do I fix: unable to change GPIB settings on an M9037A or M9537A Embedded Controller?
Make the following changes...

FAQ 2016-08-27

Firmware update error with "Cannot Open another Window"
I cannot update the firmware with the error message; "Cannot Open another Window"

FAQ 2016-08-04

All M9300A Frequency Reference Instrument Drivers
Supported models: M9300A

FAQ 2016-08-02

What is the Keysight EEsof EDA Knowledge Center?
The Knowledge Center is an enhancement to our existing site that provides additional documents and examples.

FAQ 2016-07-26

Is there a 3D model of the InfiniiVision 6000L Series oscilloscopes?
Yes, see the IGES, SAP, and Step format file downloads.

FAQ 2016-07-18

How do I setup ADS Hotkeys & Window Preferences for Layout?
Download the Advanced Design System (ADS) Layout Hotkey Mappings and Window Preferences.

FAQ 2016-07-12

Why isn’t the unit being discovered by VSA software hosted inside the instrument itself?
Check to see if Keysight Technologies is returned from the analyzer as part of the *IDN query.

FAQ 2016-07-08

Can the U4431A MIPI M-PHY protocol analyzer be controlled from an external PC via the AXIe mainframe's USB port?
Yes, the USB connected chassis option (M9502A-U20/M9505A-U20) is a viable connection strategy when using the U4431A M-PHY Protocol Analyzer instrument.

FAQ 2016-07-08

What termination model (Balanced vs. Unbalanced) should I use for my M8000 BERT?
For M8000 (M8041A/51A/61A/62A) BERT data outputs, a Termination Model must be selected in the Amplifier section of the Parameters window, Balanced or Unbalanced.

FAQ 2016-07-08

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