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After purchasing an N9094AK upgrade, must the instrument be sent to a Keysight Service Center to be upgraded?
No. The N9094AK upgrades can easily be installed by the user...

FAQ 2013-04-25

How do I know what operating system my instrument will have?
Your quote and order will indicate the operating system.

FAQ 2013-04-25

Why is Keysight delivering OS upgrades on the Option SSD or Option PC6/PC7 processor?
Keysight’s licensing agreement prevents us from selling the operating system independent of physical hardware.

FAQ 2013-04-25

Will Keysight continue to sell existing functionality/upgrades for my instruments?
We have no plans to end upgrade offerings for existing Windows XP functionality

FAQ 2013-04-25

Is the firmware revision A.12.xx installer the same for both Windows XP and Windows 7?
Firmware revision A.12.xx installer for Windows XP is a separate file than the firmware revision A.12.xx installer for Windows 7. Both are available on the Download button for the instrument software.

FAQ 2013-04-25

Will Windows 7 work on my existing processor?
There is a minimum configuration/vintage of processors which are compatible with Windows 7 and these are denoted as PC4 and PC5 in the show system screen on your instrument

FAQ 2013-04-25

Will I be able to continue to get defect fixes if I remain on Windows XP?
We will continue to maintain the last shipping Windows XP version through end of support life.

FAQ 2013-04-25

Will I be able to get all future minor enhancements if I remain on Windows XP?
When we stop selling Windows XP downgrades we will end enhancing Windows XP SW versions.

FAQ 2013-04-25

Will some future capabilities only be offered on Windows 7?
We anticipate a point in the future where new functionality will only be offered for Windows 7 instruments.

FAQ 2013-04-25

UNH-IOL JBISTGUI Software
JBISTGUI utilizes the two channel mode of J-BERT N4903B and configures transmission of the necessary pattern sequences that can enable the BIST-L and BIST-TAS test modes for SATA host and device products. This Software simplifies Keysight’s receiver test setup by eliminating the need to switch between a protocol tester and J-BERT.

FAQ 2013-03-18

Is it possible to convert configuration files from the older 1670- and 16700-series Keysight logic analyzers to the new 16800/1690/16900-series anal...
Yes. The Keysight Logic Analyzer application for 1680/90/800/900-series logic analyzers includes utilities for translating configuration files from 167xG and 16700-series logic analyzers.

FAQ 2013-03-13

Can I use external mixing (Option EXM) with real-time?
Yes, you can use external mixing with real-time. The instrument software must A.14.54 or later.

FAQ 2013-02-07

Can I use noise floor extension (NFE) with real-time?
No, you cannot use noise floor extension with real-time.

FAQ 2013-02-07

Does the Signal Studio for Pulse Building software run on a National Instruments embedded PXI controller like the one that comes with the N6030A?
Yes, it does. However, the Keysight I/O Libraries may need to be installed as a secondary VISA and then the NI Tulip DLL may need to be enabled.

FAQ 2012-12-30

Can multiple software applications communicate with a single N6030A arbitrary waveform generator at the same time?
Only one software application can communicate with the N6030A at a time.

FAQ 2012-12-28

Can I use Signal Studio for pulse building with Windows® 7?
Windows 7 works with N7620B.

FAQ 2012-12-28

Can I use a USB memory to update the firmware for the ENA?
It depends on the model.

FAQ 2012-12-28

Is it possible to disable or enable the Automatic Logon for Windows on the ENA?
Yes. To disable or enable the Automatic logon for Windows in a Non-Domain System, perform the following:

FAQ 2012-12-18

How can I check for the computer viruses on the ENA?
It depends on the model...

FAQ 2012-12-11

Can I install extra applications on the ENA?
It depends on the model...

FAQ 2012-12-11

How can previously created data in BenchLink II be exported?
Open a previously saved configuration file with data and then export the data as a Text (.txt) file or Comma Separated values (.csv) file.

FAQ 2012-11-05

Why must my N4010A instrument firmware be A.05.06.02 (or newer)?
This is the minimum firmware revision for a hardware change that was introduced during October 2012

FAQ 2012-10-30

Where can I find information about Keysight EEsof EDA products?
You can find information about Keysight EEsof products at http://www.keysight.com/find/eesof-products

FAQ 2012-10-19

How to report a VEE bug, serious error or submit an enhancement request effectively?
1. Go to the VEE Help menu and select Customer Feedback option...

FAQ 2012-10-16

How Can I Find What I Need in a Signal Analyzer Recording Faster?
If you have a very long Signal Analyzer recording, it is sometimes difficult to find the area of interest. There is no really good tool for this problem at this time, but here are some suggestions.

FAQ 2012-08-17

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