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Technical Support

Electronic Measurement

Support by Product Model Number:

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How do I send the UXM Error Logs to Keysight?
You can use the UXM’s Export Logs function to send the UXM platform log files to the Keysight support team. Click on the question for additional information.

FAQ 2017-06-28

Can I recover the E7515A operating system if it fails to start correctly?
Yes, E7515A has an Instrument Image Recovery mode. Click on the question above for a fuller description.

FAQ 2015-05-15

On my E8267D, I get an error that the signal requires more repeats than supported, can I increase this limit with the internal baseband option?
No. To increase the number of pulse capacity either upgrade to an External Baseband option with the N8241A AWG or ...

FAQ 2012-12-30

Why do I get +943 "Remote module topology change" and +935 "Overcurrent detected" errors?
During operation, exceeding the 34945A, L4445A, or L4490A/L4491A internal switch drive power supply current specification of "100 mA continuous + 200 mA (15 ms pulse, 25% duty cycle)" can cause overcurrent conditions within the instrument’s power ...

FAQ 2012-07-17

What is the frequency range of the N5532A Sensor Module?
100 kHz to 4.2 GHz, 10 MHz to 18 GHz, 30 MHz to 26.5 GHz, and 30 MHz to 50 GHz.

FAQ 2012-02-26

How do I repair the E6621A measurement application if it fails to launch?
A utility is available that will fix the E6621A measurement application. Click on the question above for a fuller description.

FAQ 2011-12-23

Can I recover the E6621A operating system if it fails to start correctly?
Yes, E6621A has a System Software Recovery mode. Click on the question above for a fuller description.

FAQ 2011-12-21

IO Libraries Suite: How do I fix the error message “Missing or Damaged GPIB-32.dll”?
Install NI-488.2 version 2.5 (or later)...

FAQ 2010-09-20

Why would my N4010A report a "memory lost" error?
This type of error may be reported by the N4010A if it is power-cycled whilst running an internal calibration routine.

FAQ 2010-09-08

When I try to save a new configuration, I'm getting the error message "Write Config Failed". What does this mean?
The new configuration could not be stored on the internal memory.

FAQ 2010-07-23

I have pressed the Reclaim button to free the deleted memory and got the message "Reclaim Error 8" on the display. What does this mean?
This error message indicates that an error occurred on the internal memory flash.

FAQ 2010-05-14

Why USB modular instruments (U272XA, U2741A, U2751A and U2761A) is not detectable by E5813A?
PC is failed to enumerate the USB modular instrument.

FAQ 2010-04-09

How do I configure the E5813A Event Logging features in the E5813A LAN/USB Gateway Configuration Utility?
The E5813A Event Logging features are for internal diagnostic/troubleshooting of the device......

FAQ 2009-08-06

What does them essage "Error 2 Memory Overflow" mean?
This indicates there is not enough RAM memory to load or run software.

FAQ 2009-06-11

How Do I Resolve Error 347 on the 8920, 8921?

FAQ 2009-06-11

Error 5

FAQ 2009-06-11

Error -420

FAQ 2009-06-11

Is it possible to get an error log of incorrectly sent remote commands to my PSA, E4406A, EMC, or ESA Series Spectrum Analyzer?
Yes. PSA, E4406A and the ESA Series (with firmware A.08.00 and later) support this. You may turn Verbose error logging on through the front panel or remotely, SYST:ERR:VERBOSE ON

FAQ 2008-11-21

Why does my test mobile show No Service when coverage should be available?
Although this may appear to be an issue with the FTA product, an improperly configured Neighbor List on the network can cause this problem.

FAQ 2007-01-23

What does UNCOR mean on the 71400C display?

FAQ 2005-05-10

How do I reset my Keysight 8935 when it locks up?

FAQ 2002-11-01

What Is the Meaning of Error 130 - Bad Select Code on the 3852A?

FAQ 2002-06-27

Keysight 8920, 8921 GPIB Hangup

FAQ 2002-06-27

3852 Error 31 - Invalid Command for Accessory

FAQ 2002-06-27

8920 Blank Screen After Power Up

FAQ 2002-06-27

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