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Technical Support

Electronic Measurement

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What calibrations are available on X-Series, PSA, ESA analyzers and X-Series, ESG-C, PSG Signal Generators at time of initial sale from the factory?
Details regarding time of sale calibrations can be found here...

FAQ 2013-10-15

Why is the Upgrade Assistant not able to detect my instrument?
If the Upgrade Assistant not able to detect you instrument, but the instrument is able to be ping on the IO libraries and works fine on the web interface, ensure that the socket SCPI is turn on.

FAQ 2012-07-17

I downloaded the Service Support Software for the 8648X from our website. The software is asking for a username and password. What is the username...
The 8648 Service Support Software username and password are provided.

FAQ 2012-03-13

I downloaded the Service Support Software for the E44xxB ESG-AP/DP from our website. The software is asking for a username and password. What is t...
The E44xxB ESG-AP/DP Service Support Software username and password are provided.

FAQ 2012-03-13

I downloaded the Service Support Software for the E44xxB ESG-A/D from our website. The software is asking for a username and password. What is the...
The E44xxB ESG-A/D Service Support Software username and password are provided.

FAQ 2012-03-13

The rear panel of the instrument shows Option 700. What does Option 700 mean?
Option 700 is showing on the rear panel of the instrument as the instrument had been returned to factory for an upgrade previously. This option indicates installation and calibration have been performed for this instrument and it covers the cost of tear down, parts, rebuild and finally complete calibration on the upgrade. Option 700 is stated only on the rear panel, but will not be located on the diagnostic info.

FAQ 2011-04-19

I need to do a system recovery on my B1500A. How should I back up my data?
You can use the Microsoft Windows Backup utility to perform a data backup.

FAQ 2011-02-15

What does the check mark at the rear panel label of the E3600 series bench power supply mean?
The check mark on the rear panel label shows the AC power rating for this unit which shipped from the factory.

FAQ 2010-09-20

Where can I find information on MXG error messages?
A complete list of error messages is provided on the CD-ROM supplied with the MXG.

FAQ 2010-09-08

81100 Family: Self test fails
The unit is not defective, this behavior is a result of the extensive self tests.

FAQ 2010-04-09

FAQs: Error Messages

FAQ 2008-01-18

FAQs: Service Support

FAQ 2008-01-18

What is the fuse rating on the main power supply assembly in the 33220A Function/Arbitrary Waveform Generator?
Important: Replace entire power supply. Fuse type UL/IEC127, rated 250VAC H 3.15A

FAQ 2006-10-02

What are the mean time between failure (MTBF) and mean time to repair (MTTR) estimates for the 33120A?
Mean time between failure (MTBF) is 40,000 hours. Mean time to repair (MTTR) is 1.2 hours.

FAQ 2003-06-03