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Technical Support

Electronic Measurement

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What is Keysight's Windows 7 to Windows 10 Migration Schedule?
We are beginning the transition of our Windows based instruments from Windows Embedded Standard 7 to Windows 10 IoT Enterprise. Click on the link for additional information.

FAQ 2018-10-16

What is the CPU / Storage / Windows OS history?
The history of CPU type/memory size, storage type/size, windows OS is listed in the table.

FAQ 2018-08-21

How do I upgrade my N9935A/36A/37A/38A/60A/61A/62A FieldFox Handheld Microwave Spectrum Analyzer?
N9935A/36A/37A/38A/60A/61A/62A FieldFox Handheld Microwave Spectrum Analyzer Trial Option Licenses and Upgrades

FAQ 2018-07-16

How do I upgrade my N9913A/14A/15A/16A/17A/18A/50A/51A/52A FieldFox Handheld Microwave Analyzer?
N9913A/14A/15A/16A/17A/18A/50A/51A/52A FieldFox Handheld Microwave Analyzer Trial Option Licenses and Upgrades

FAQ 2018-07-16

Where can I find PNA/PNA-L/PNA-X Firmware, Software and Support information?
This is the link to the CTD external website for PNA Firmware, Software, and other support information

FAQ 2017-08-31

PNA Manual, Firmware, Upgrades, and Support
PNA-L, PNA, and PNA-X Manual, firmware, software, upgrade, and support information. Also available are PNA software utilities, and calibration kit and verification kit data.

FAQ 2017-08-29

Can the PNA-X be configured to install Windows updates as they are pushed out by Microsoft?
Yes, any Windows based machine can be configured to install Windows updates.

FAQ 2017-06-28

I want to use multiple 2-port M9371A PXIe VNAs in my system. Is option 551 necessary?
If the modules are used as independent 2-port VNAs, no; however, option 551 is necessary to perform true, calibrated, multiport measurements. Click on the question for additional information.

FAQ 2017-06-28

Can Keysight’s PXIe VNAs be used with Non-Keysight PXI Chassis?
Yes, the M937xA can be successfully installed in a non-Keysight PXI chassis. Click on the question for additional information.

FAQ 2017-06-28

Is there a software application for the E5062A to calculate K factor?
No, there is not a software application to calculate K factor for the E5062A.

FAQ 2017-06-28

Does the Maury Microwave MT7553B03 50 GHz Noise Receiver Module lower the effective noise figure of the N5245A beyond that of option 029?
Yes, the NF of the 50 GHz PNA-X is about 10 dB for most of its range while the typical NF from the MT7553B03 is 6 dB.

FAQ 2017-06-28

Can antivirus programs run on the Windows based PNA-X?
Yes, antivirus programs can run on any Windows based machine.

FAQ 2017-06-28

Is there a software application for the 8714ES to calculate K factor?
No, there is not a software application to calculate K factor for the 8714ES.

FAQ 2017-06-28

When using the DIQ application, what happens when I set the internal receiver to measure beyond the frequency range of my instrument?
Data for frequencies beyond the instrument hardware limitations is extrapolated from the hardware’s maximum and minimum limits. Click on the question for additional information.

FAQ 2017-06-28

When working with high power setups, is it valid to calibrate at low powers and then increase the power after calibration?
Yes, this is valid as long as the source attenuator setting does not change. Click on the question for additional information.

FAQ 2017-06-28

Can the PNA-X support SSLT or SSST calibration techniques?
Yes; however, the Cal Kit must be defined properly to work. The Cal can be modified via Advanced Modify Cal Kit for Definitions under the Calibration menu.

FAQ 2017-06-28

What is the difference between the Integrated true-mode stimulus application (opt 460) and the Differential and I/Q devices application (opt 089)?
The Integrated TMSA and the DIQ both simplify measurements of differential (balanced) devices. The two applications however, are used for different measurements. Click on the question for additional information.

FAQ 2017-06-28

How do I measure a pulsed RF signal output with a sampling oscilloscope?
There are two possible ways. Click on the question for additional information.

FAQ 2017-06-28

Does the noise figure application on the PNA-X (option 029) provide a full noise-parameter system (tuners and software)?
No, we don’t provide a full noise-parameter system. Click on the question for additional information.

FAQ 2017-06-28

How do you know the serial number and calibration date (Last Verification Date) of each module?
See “About NA” in the firmware or Use a tool to check the serial number and calibration date.

FAQ 2017-06-01

How can I send the modules of M9485A to Keysight?
A recommended procedure to return to Keysight is to remove all cables and send the modules independently. Sending all modules with chassis is an optional.

FAQ 2017-05-25

Can I use multiple M9485A with one controller?
Yes, but there are some limitations. Please refer to below.

FAQ 2017-05-25

What is the service (repair/calibration) support strategy?
The service (repair/calibration) support strategy of the M9485A is the module level. Only defective module can be returned, if it needs repair.

FAQ 2017-05-25

What is the difference of software options between M9485A and PNA/ENA series VNA?
There is no difference for option 007/009/010. There are some differences for options 025, 028, 086 and 551.

FAQ 2017-05-25

Which power meter is recommended for system power calibration?
U2000 Series USB Average Power Sensors or U8480 Series USB Thermocouple Power Sensors are recommended.

FAQ 2017-05-25

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