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Technical Support

Electronic Measurement

Support by Product Model Number:

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What is Keysight's Windows 7 to Windows 10 Migration Schedule?
We are beginning the transition of our Windows based instruments from Windows Embedded Standard 7 to Windows 10 IoT Enterprise. Click on the link for additional information.

FAQ 2018-10-16

30 Day Free Trial Licenses for the M8000 Series
Overview of & links to all trial licenses within the M8000 product family.

FAQ 2018-07-27

How to upgrade your Embedded Controller to Windows 10
You can easily update your Embedded Controller to Windows 10 by swapping out the SSD with a new Windows 10 SSD.

FAQ 2018-06-07

How Do I Measure the Bit Error Rate (BER) to a Given Confidence Level on the J-BERT M8020A and the M8040A High-Performance BERT?
How do I measure Bit Error Rate (BER) to a given confidence level on J-BERT M8020A and M8040A high-performance BERT?

FAQ 2018-03-01

What software and options do I need to access the FPGA sandbox in my high-speed digitizer?
Digitizer option FDK enables programming access to the on-board FPGA. Click on the question for additional information.

FAQ 2018-01-18

Where can I find the user documentation for the U5340A FPGA Development Kit (FDK)?
The user documentation is installed on your computer with the software.

FAQ 2018-01-18

M8020AU Upgrades for J-BERT M8020A high-performance BERT
M8020A/M8040A Post Purchase Upgrade Option

FAQ 2017-12-13

What is the Embedded Controller Default Password? Answer: Keysight4u!
The default password is “Keysight4u!” for the Administrator account for Windows 10 Enterprise 2016 LTSB. We recommend that you change the password for improved security, because the default password is public knowledge.

FAQ 2017-11-14

Can the B01 bundle for the M9703B digitizer support 1 GHz of bandwidth?
No, the AXIe carrier board in the B01 bundle contains different assemblies than the standard M9703B board. Click on the link for additional information.

FAQ 2017-08-01

What is the time out limit of response time (2.4) in M8020A Interactive link training?
The LTSSM (Link Training and Status State Machine) implements the timeouts as specified in the PCIe specification. Click on the question for additional information.

FAQ 2017-06-28

How many carriers can the MXG support in Carrier Aggregation mode?
One MXG can support one instance of the Carrier Aggregation mode. One instance of the Carrier Aggregation mode supports 5 component carriers.

FAQ 2017-06-28

Where do I download the mechanical drawings for the M9537A?
Files can be imported into your modeling application.

FAQ 2016-11-16

How do I setup for DisplayPort Hot Swap capability?
The M9537A has 3 DisplayPorts that are activated on boot-up. If you move a cable from one DisplayPort to another, you must reboot to activate the new configuration.

FAQ 2016-11-16

How do I make the AXIe module show up when there is an empty slot between it and the controller?
If you leave an empty slot between the M9537A controller and an AXIe module, you might not be able to use the AXIe module and an error will show up in Windows Device Manager.

FAQ 2016-11-16

Where do I download the mechanical drawings for the M9502A?
Files can be imported into your modeling application.

FAQ 2016-11-16

How do I fix: unable to change GPIB settings on an M9037A or M9537A Embedded Controller?
Make the following changes...

FAQ 2016-08-27

What termination model (Balanced vs. Unbalanced) should I use for my M8000 BERT?
For M8000 (M8041A/51A/61A/62A) BERT data outputs, a Termination Model must be selected in the Amplifier section of the Parameters window, Balanced or Unbalanced.

FAQ 2016-07-08

Can the U4431A MIPI M-PHY protocol analyzer be controlled from an external PC via the AXIe mainframe's USB port?
Yes, the USB connected chassis option (M9502A-U20/M9505A-U20) is a viable connection strategy when using the U4431A M-PHY Protocol Analyzer instrument.

FAQ 2016-07-08

Where do I download the mechanical drawings for the M9521A?
Files can be imported into your modeling application.

FAQ 2016-01-08

Where do I download the mechanical drawings for the Y1225A?
Files can be imported into your modeling application.

FAQ 2016-01-08

Where do I download the mechanical drawings for the Y1221A?
Files can be imported into your modeling application.

FAQ 2016-01-08

Where do I download the mechanical drawings for the Y1234A?
Files can be imported into your modeling application.

FAQ 2016-01-08

Where do I download the mechanical drawings for the M9514A?
Files can be imported into your modeling application.

FAQ 2016-01-08

Where do I download the mechanical drawings for the M9505A?
Files can be imported into your modeling application.

FAQ 2016-01-08

Where do I download the mechanical drawings for the Y1226A?
Files can be imported into your modeling application.

FAQ 2016-01-08

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