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Technical Support

Electronic Measurement

Support by Product Model Number:

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Explore the Newest Release of MQA and More
List of product-specific release information for MQA.

FAQ 2017-04-28

How do I contact Keysight EEsof EDA Sales Support for help?
Use the form provided in this FAQ to submit your contact information.

FAQ 2017-04-24

Explore the Newest Release of GoldenGate and More
List of product-specific release information for GoldenGate

FAQ 2017-04-06

Where can I find system requirements and supported platform information for GoldenGate?
For GoldenGate system requirements and supported platform information, refer to the Prerequisites section for your platform at http://www.keysight.comfind/eesof-goldengate-latest-downloads

FAQ 2017-04-06

Where can I get current and previous software versions as well as updates of MBP and/or MQA?
Current and previous software versions of Model Builder Program (MBP) and/or Model Quality Assurance (MQA) can be found in the Knowledge Center.

FAQ 2017-04-03

Where can I find product documentation for MBP and MQA?
Product documentation for Model Builder Program (MBP) and/or Model Quality Assurance (MQA) can be found in the Knowledge Center.

FAQ 2017-04-03

How do I renew an expired MBP or MQA license?
General information on renewing an expired Model Builder Program (MBP) or Model Quality Assurance (MQA) license.

FAQ 2017-04-03

What is BenchVue 2017 software?
Additional information about BenchVue software 2017.

FAQ 2017-04-02

Keysight Software Licenses
Keysight software node-locked/fixed, transportable, floating/network/enterprise licenses provide flexibility. Whether you have a short term need or require software for years, for a single user or multiple users, Keysight licenses put you in charge.

FAQ 2017-03-09

Can I use Command Expert with non-Keysight instruments?
Yes, you can use Command Expert with any SCPI instrument that follows the SCPI-99 standard, or has an IVI-COM, IVI-C, or IVI.NET driver

FAQ 2017-03-08

Why does the FPGA Configuration Window appear upon boot up?
Information on why the FPGA Configuration Window appears...

FAQ 2017-02-02

Keysight EEsof EDA Distinguished Authors
Keysight EEsof EDA Distinguished Author program.

FAQ 2017-01-20

What are the new Wave 2 features for Mobile WiMAX™ 802.16 system profiles?
Read about IO-MIMO and IO-BF (beamforming) profiles...

FAQ 2016-12-02

How do I use myKeysight Keysight Software Manager
Depending on what you want to do, the myKeysight/KSM can help you perform actions such as redeeming an order, resetting your password, viewing, renewing, upgrading or re-hosting a license.

FAQ 2016-10-12

How do I upgrade my N9935A/36A/37A/38A/60A/61A/62A FieldFox Handheld Microwave Spectrum Analyzer?
N9935A/36A/37A/38A/60A/61A/62A FieldFox Handheld Microwave Spectrum Analyzer Trial Option Licenses and Upgrades

FAQ 2016-10-03

Explore the Newest Release of HeatWave and More
List of product-specific release information for HeatWave.

FAQ 2016-09-23

How do I get started with ADS?
Watch this short video and you will learn how to navigate through the ADS environment to create a new workspace, build a new schematic, and run a simulation. To watch the video, go to http://www.keysight.com/find/starting-ads

FAQ 2016-09-11

How do I fix: unable to change GPIB settings on an M9037A or M9537A Embedded Controller?
Make the following changes...

FAQ 2016-08-27

What is the Keysight EEsof EDA Knowledge Center?
The Knowledge Center is an enhancement to our existing site that provides additional documents and examples.

FAQ 2016-07-26

Explore the Newest Release of WaferPro Express and More
List of product-specific release information for WaferPro Express.

FAQ 2016-07-15

How do I setup ADS Hotkeys & Window Preferences for Layout?
Download the Advanced Design System (ADS) Layout Hotkey Mappings and Window Preferences.

FAQ 2016-07-12

In 89601B Vector Mode, what is the maximum Main Time length achieved?
Main Time is limited to 524288 samples.

FAQ 2016-07-08

In 89601B Digital Demodulation, how can we perform Pi/4 QPSK?
QPSK can be used for Pi/4 QPSK modulation analysis, but the demodulated bits will not be valid.

FAQ 2016-07-08

Why isn’t the unit being discovered by VSA software hosted inside the instrument itself?
Check to see if Keysight Technologies is returned from the analyzer as part of the *IDN query.

FAQ 2016-07-08

In N7625B, how many instances of carriers and carrier aggregations do the software support?
One connected signal generator can support one instance of Carrier Aggregation mode. One instance of Carrier Aggregation can support 5 component carriers.

FAQ 2016-07-08

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