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Technical Support

Electronic Measurement

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How does the Microsoft end of support for Windows XP affect my B1500A and B1505A Device Analyzer?
As of April 8, 2014 Microsoft has ceased supporting the Windows XP operating system. This document will provide the information about the migration from Window XP to Windows 7.

FAQ 2014-04-30

How does the Microsoft end of support for Windows XP affect my E4982A?
As of April 8, 2014 Microsoft has ceased supporting the Windows XP operating system. This document will help you answer some important questions.

FAQ 2014-04-24

How does the Microsoft end of support for Windows XP affect my N9030A, N9020A and N9010A?
As of April 8, 2014 Microsoft has ceased supporting the Windows XP operating system. This document will help you answer some important questions.

FAQ 2014-04-22

Does PC link 2.51 support Windows 7, 64 bits?
No

FAQ 2014-04-17

How does the Microsoft end of support for Windows XP affect my N4903B and N4906B?
In Keysight’s ongoing efforts and commitment to provide the best possible product quality and improve the overall customer experience with our N49xx Series BERT products, we would like to inform you that we have made the conscious decision to not migrate our BERT products (N4903B J-BERT and N4906B) to Windows 7.

FAQ 2014-04-16

How does the Microsoft end of support for Windows XP affect my N5980A?
As of April 8, 2014 Microsoft has ceased supporting the Windows XP operating system. No further security patches will be delivered by Microsoft beyond this date.

FAQ 2014-04-15

How does the Microsoft end of support for Windows XP affect my N9038A?
These documents will help you with answers to important questions.

FAQ 2014-04-14

How do I update the operating system in an N9038A MXE EMI receiver from Windows XP to Windows 7?
See what is required to update the operating system in an N9038A MXE EMI Receiver...

FAQ 2014-04-02

How long will Keysight support Windows XP Professional for Embedded Systems?
Windows XP will be supported until March 1, 2015.

FAQ 2014-01-30

Do you have an example C# code to control the N4960A BERT?
Yes.

FAQ 2013-10-21

Do you have an example Python code to control the N4960A BERT?
Yes.

FAQ 2013-09-04

Is the firmware revision A.12.xx installer the same for both Windows XP and Windows 7?
Firmware revision A.12.xx installer for Windows XP is a separate file than the firmware revision A.12.xx installer for Windows 7. Both are available on the Download button for the instrument software.

FAQ 2013-04-25

How do I know what operating system my instrument will have?
Your quote and order will indicate the operating system.

FAQ 2013-04-25

Will some future capabilities only be offered on Windows 7?
We anticipate a point in the future where new functionality will only be offered for Windows 7 instruments.

FAQ 2013-04-25

Which 89600 VSA version is supported by firmware release A.12.xx on Windows 7?
All 89601B versions should work with firmware release A.12 for Windows 7.

FAQ 2013-04-25

Why is Keysight delivering OS upgrades on the Option SSD or Option PC6/PC7 processor?
Keysight’s licensing agreement prevents us from selling the operating system independent of physical hardware.

FAQ 2013-04-25

Will Windows 7 work on my existing processor?
There is a minimum configuration/vintage of processors which are compatible with Windows 7 and these are denoted as PC4 and PC5 in the show system screen on your instrument

FAQ 2013-04-25

What if I need secure scripts to utilize Windows 7 within my secure measurement lab?
Keysight will work with you to evaluate scripts we have developed and successfully deployed in other secure measurement labs.

FAQ 2013-04-25

How can an installed base customer with Windows XP Professional for Embedded Systems upgrade to Windows Embedded Standard 7?
For the PC4/PC5 processor, the upgrade is via the software kit on Option SSD. For older CPUs, the CPU hardware must first be upgraded to PC4/PC5.

FAQ 2013-04-25

Will I be able to continue to get defect fixes if I remain on Windows XP?
We will continue to maintain the last shipping Windows XP version through end of support life.

FAQ 2013-04-25

Will Keysight continue to sell existing functionality/upgrades for my instruments?
We have no plans to end upgrade offerings for existing Windows XP functionality

FAQ 2013-04-25

Will I be able to get all future minor enhancements if I remain on Windows XP?
When we stop selling Windows XP downgrades we will end enhancing Windows XP SW versions.

FAQ 2013-04-25

UNH-IOL JBISTGUI Software
JBISTGUI utilizes the two channel mode of J-BERT N4903B and configures transmission of the necessary pattern sequences that can enable the BIST-L and BIST-TAS test modes for SATA host and device products. This Software simplifies Keysight’s receiver test setup by eliminating the need to switch between a protocol tester and J-BERT.

FAQ 2013-03-18

Is it possible to convert configuration files from the older 1670- and 16700-series Keysight logic analyzers to the new 16800/1690/16900-series anal...
Yes. The Keysight Logic Analyzer application for 1680/90/800/900-series logic analyzers includes utilities for translating configuration files from 167xG and 16700-series logic analyzers.

FAQ 2013-03-13

Can I use noise floor extension (NFE) with real-time?
No, you cannot use noise floor extension with real-time.

FAQ 2013-02-07

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