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Technical Support

Electronic Measurement

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How do I send the UXM Error Logs to Keysight?
You can use the UXM’s Export Logs function to send the UXM platform log files to the Keysight support team. Click on the question for additional information.

FAQ 2017-06-28

Can I recover the E7515A operating system if it fails to start correctly?
Yes, E7515A has an Instrument Image Recovery mode. Click on the question above for a fuller description.

FAQ 2015-05-15

Is E5810B remote USB interface supported in NI MAX environment?
No. E5810B remote USB interface is not supportable in NI MAX environment. The E5810B remote USB interface only detectable in Keysight IO libraries Suite.

FAQ 2014-12-10

How to report a VEE bug, serious error or submit an enhancement request effectively?
1. Go to the VEE Help menu and select Customer Feedback option...

FAQ 2012-10-16

What is the frequency range of the N5532A Sensor Module?
100 kHz to 4.2 GHz, 10 MHz to 18 GHz, 30 MHz to 26.5 GHz, and 30 MHz to 50 GHz.

FAQ 2012-02-26

How do I repair the E6621A measurement application if it fails to launch?
A utility is available that will fix the E6621A measurement application. Click on the question above for a fuller description.

FAQ 2011-12-23

Can I recover the E6621A operating system if it fails to start correctly?
Yes, E6621A has a System Software Recovery mode. Click on the question above for a fuller description.

FAQ 2011-12-21

Why i can't find other languages help file setting in U160X A/B series HH oscilloscope?
In order to access to other language, please go to respective product support page in Go to Driver & Software page, select Firmware Update.

FAQ 2011-09-12

N8241A/N8242A Frequently Asked Questions

FAQ 2010-11-22

Why does my E6651A fail Source Modulated Power Level Accuracy in TME?
This may be due to a compatibility issue between the E6651A firmware version and TME.

FAQ 2010-10-14

N8201A Frequently Asked Questions
N8201A Frequently Asked Questions

FAQ 2010-09-17

Why would my N4010A report a "memory lost" error?
This type of error may be reported by the N4010A if it is power-cycled whilst running an internal calibration routine.

FAQ 2010-09-08

Why does the new U1571A battery pack for my U1602/4A Handheld Oscilloscope last less than the stipulated 4 hours…
The new U1571A battery pack of the U1602A or U1604A Handheld Oscilloscope lasts less than 4 hours because….

FAQ 2010-08-08

When do I need to perform “Calibrate All” and “Calibrate I/Q Balance” on my N4010A?
There are several scenarios where we recommend you do both calibrations. Click on the question above for a fuller description.

FAQ 2010-07-07

Why USB modular instruments (U272XA, U2741A, U2751A and U2761A) is not detectable by E5813A?
PC is failed to enumerate the USB modular instrument.

FAQ 2010-04-09

Why my N8300A will shut down when I select restart?
The application at N8300A must be close before you restart.

FAQ 2010-03-24

My InfiniiMax probe fails calibration or does not accurately pick up the cal signal when I use the E2655A test fixture. What could be wrong?
The first step in troubleshooting a failed probe calibration should be to compare the actual signal and the probed signal. If the probed signal does not track the actual signal well, it is most likely due to a poor connection.

FAQ 2010-03-09

Why does my N4010A sometimes fail EDR Relative Power on a good DUT?
This may happen if the firmware is A.05.03.10 (or newer).

FAQ 2010-02-02

How do I configure the E5813A Event Logging features in the E5813A LAN/USB Gateway Configuration Utility?
The E5813A Event Logging features are for internal diagnostic/troubleshooting of the device......

FAQ 2009-08-06

Why doesn't Windows® detect new hardware when I plug the E5813A USB Hub into the computer?
The new hardware is not detected when you plug the E5813A USB Hub into the computer because the PC driver may not be installed properly....

FAQ 2009-01-12

What will happen to the E5810A LAN/GPIB Gateway (with firmware revision A.01.05) when it is powered ON for 5 minutes without a LAN connection?
When the E5810A (with firmware revision A.01.05) is powered ON for 5 minutes without a LAN connection, a static IP will be assigned….

FAQ 2008-09-25

My 16099A test fixture adapter cannot be connected to the 16191A/16192A/16193A.
An old version of the 16099A cannot be connected to the 16191A/16192A/16193A. A modification is required.

FAQ 2008-05-11

What does the "LASER PROTECTION" message for the 8167 series and 8168 series tunable laser source (8167A/B, 8168A/B/C/D/E/F) indicate?
The "LASER PROTECTION" message indicates that the laser has been switched off to prevent damage to the laser diode.

FAQ 2007-01-10

During power up, the 8156A optical attenuator displays an error message, "FAILnnnn". What does this error message indicate?
The error message "FAILnnnn" indicates that an instrument self test has failed. The number "nnnn" is a hexadecimal number which indicates which part of the self test has failed.

FAQ 2006-10-31

How can I reset the password for the 8167B and 8168F tunable laser source?
You can reset the password using the following steps.

FAQ 2006-06-27

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