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Technical Support

Electronic Measurement

Support by Product Model Number:

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30 Day Free Trial Licenses for the M8000 Series
Overview of & links to all trial licenses within the M8000 product family.

FAQ 2019-11-14

Is there a 3D model of the Infiniium 9000 Series oscilloscope?
Yes, see the Step format file download.

FAQ 2019-11-04

Signal & Spectrum Analyzer Benchtop/Modular/Handheld Firmware Update Center
To access the most recent version of firmware or software for signal and spectrum analyzer - benchtop and handheld models.

FAQ 2019-10-30

Does Test Exec SL software support backward compatibility?
Can Test Plan Created on TestExec SL 8.1 can run on TestExec SL 7.1?

FAQ 2019-10-08

What version of TS-5000 is working with TestExec SL?
Which version of TS-5000 will work with TestExec SL 8.1?

FAQ 2019-10-08

Which version of Visual Studio is working with TestExec SL?
Which version of Visual Studio will work with TestExec SL ?

FAQ 2019-10-08

Infiniium Oscilloscope Software
Infiniium oscilloscope software.

FAQ 2019-09-18

What is Keysight's Windows 7 to Windows 10 Migration Schedule?
We are beginning the transition of our Windows based instruments from Windows Embedded Standard 7 to Windows 10 IoT Enterprise. Click on the link for additional information.

FAQ 2019-08-28

How do I find the HOST ID of my instrument or PC?
Keysight software options are licensed to many different types of hardware, using a unique hardware identifier called the Host ID. The Host ID is composed of 1, 2, or 3 elements, depending upon the software model and the target hardware platform.

FAQ 2019-07-10

Where Can I Find Free Trials?
Free trials of design & test software. Find free trials of the software for your product.

FAQ 2019-01-30

FlexDCA: What Licenses Do I Have, And What Features Do They Enable?
FlexDCA: What Licenses Do I Have, And What Features Do They Enable?

FAQ 2018-12-10

What Information Should I Collect From FlexDCA Before Asking Keysight For Help?
What Information Should I Collect From FlexDCA Before Asking Keysight For Help?

FAQ 2018-12-10

Does Keysight offer teaching courseware on Industry 4.0 and IoT?
Keysight U380xA IoT Applied Courseware series offers a ready-to-teach package that includes hands-on industry relevant experiences and real-world applications such as Smart Home, Smart City, Smart Automobile and Industry 4.0. Click to find out more.

FAQ 2018-10-25

What upgrade options are needed to update my Windows operating system, processor board or solid state drive on my X-Series signal analyzer?
Details about X-Series signal analyzer operation system, processor and solid state drive dependencies

FAQ 2018-08-13

x6000 End of Support
End of Support - x6000 Automated X-Ray Inspection system

FAQ 2018-08-07

How do I remove the root login password on the U3800A Intel Edison?
If the password is misplaced or lost, you will need to reflash Intel Edison firmware. Otherwise, you can remove the password from Edison’s system file.

FAQ 2018-07-25

Recommended Instrument Configurations for 200GAUI-4 & 400GAUI-8 C2M Receiver Test Setup
Recommended Instrument Configurations for 200GAUI-4 & 400GAUI-8 C2M Receiver Test Setup (accessories not listed):

FAQ 2018-07-08

How Do I Measure the Bit Error Rate (BER) to a Given Confidence Level on the J-BERT M8020A and the M8040A High-Performance BERT?
How do I measure Bit Error Rate (BER) to a given confidence level on J-BERT M8020A and M8040A high-performance BERT?

FAQ 2018-03-01

How do I get replacement parts for individual items in the training kit?
Here are the parts that need to be purchased from Keysight at

FAQ 2018-02-26

IO Libraries Suite: What is the latest version? IO Libraries Suite 2018 Update 0.2
IO Libraries Suite 2018 Update 0.2, available online.

FAQ 2018-01-31

How do I downgrade my Infiniium oscilloscope from Windows 10 to Windows 7?
If you bought an Infiniium oscilloscope running Windows 10 and you want to run Windows 7 instead, this document explains how to do so.

FAQ 2017-12-14

Can the state of channel be stored while it is still being actively monitored?
No. The instrument can store the configuration for all channels only while monitoring is OFF. Only measurement attributes of the currently-selected functions (range, resolution, etc) will be preserved in the stored states. If channel monitoring is ON during store / auto-recall execution, the instrument will not function correctly. To restore the instrument back to its initial working state, all modules slotted into the instrument must be removed and the auto-recall function turned OFF. Please refer to the user manual / service manual regarding the usage of the store/auto-recall function.

FAQ 2017-11-13

Signal Analyzer IVI and MATLAB Instrument Drivers
Supported models: N9000A, N9010A, N9020A, N9030A, N9038A, E4406A, E4440A, E4443A, E4445A, E4446A, E4448A, N8201A, E4447A, E4401B, E4402B, E4403B, E4404B, E4405B, E4407B, E4408B, E4411B, E7401A, E7402A, E7403A, E7404A, E7405A, M9290A, N9040B, N9038A, M9420A, N9000B, N9010B, N9020B, N9030B, N9040B, M9290A, M9420A, M9421A, SPN9026A, SPN9003A, N9041B, M90XA

FAQ 2017-09-21

What are the recommended power supplies used for U9391C/F/G?
Power supply

FAQ 2017-08-07

Is there a 3D model of the InfiniiVision 1000 X-Series oscilloscopes?
Yes, see the IGES, SAP, Step, and PKG format file downloads.

FAQ 2017-07-28

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