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Wave 2019: Frequently Asked Questions (FAQs)

Q. How often can I enter?
A. Once per day during the event period, March 1 – 15.

Q. What time does the “day” reset, so I can enter again for the following day?
A. 12:00 AM, Pacific Time Zone (UTC-8)

Q. Do I have to enter every day to be eligible for that day’s drawing?
A. No, all valid entries for the duration of the entry period are included in each day’s drawing.

Q. I think I accidentally entered twice in one day! Am I disqualified?
A. We screen all winners after drawing their names to make sure they were following the rules. We will be reasonable and give people the benefit of the doubt (at our discretion).

Q. My name was drawn as a winner, why haven’t I heard anything from you yet?
A. If it’s been 3 business days and we haven’t contacted you using the contact information you provided on the entry form, someone with an identical name was drawn. Sorry!

Q. Is the drawing actually random? How are you making sure it’s actually random?
A. Yes, it is a random drawing. We use a third-party tool for winner selection that we have determined to be sufficiently random.

Q. My question wasn’t answered, how do I contact you?
A. The best way to quickly get in touch with us for Wave questions is to comment on our Facebook page, comment on a related video on our YouTube channel, or email us at

Q: Why isn't my country included?
A: We work hard to include as many countries as possible, but must remain compliant to local laws and regulations.

Q: Should I receive a confirmation email after registering for the sweepstakes?
A: Yes, if you selected the "send confirmation email" box when you submitted your entry.

Q: If my country isn’t listed in the terms and conditions, can I still win?
A: No, unfortunately the sweepstakes is limited to the countries listed in the Terms & Conditions.

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