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How do I fix this error message?

IO Libraries Revisions: All Revisions

The following errors are addressed in this document:

  • Error 1935 and Error 1603
  • Error 1920
  • IProcXXX.exe or IO Control could not start error
  • AgilentGpib32RenamerService / AgGpib32Controller.exe / AgGpib32Svc.sys error
  • Missing or Damaged GPIB-32.dll error in NI-MAX

Error 1935 and Error 1603

Affected versions: All

These are pretty generic installation errors, so there are several possible fixes (do Steps 1 through 4 in order, trying to install the software after each step):

  1. Disable all Antivirus / Antispyware / Antimalware software while installing the IO Libraries Suite. Programs that monitor for registry changes may also need to be disabled. Remember to re-enable your Security software after the installation is complete.
  2. Shutdown the Windows Installer Service, then reboot the PC. To shutdown the Windows Installer Service: open the 'Services' item in the Windows Control Panel, select the entry titled 'Windows Installer Service', and click 'Stop'.
  3. Follow the instructions provided by Installshield for Error 1603: Fatal Error During Installation 
  4. Repair / reinstall the Windows Installer service 

Error 1920

Affected versions: IO Libraries Suite 15.0

Some customers see Error 1920 on installation. If you see this problem, install Agilent IO Libraries Suite 15.0 LXI compliant Update (or later). You can download the latest release of the Agilent IO Libraries Suite at www.agilent.com/find/iosuite

IProcXXX.exe or IO Control could not start error

Affected versions: Agilent IO Libraries Suite 15.0 and Agilent IO Libraries Suite 15.0 Patch1

After rebooting your PC, you will get a dialog box that states that IProcXXX.exe or IO Control could not start. This causes intermittent or total failure of instrument I/O communication. Install Agilent IO Libraries Suite 15.0 LXI compliant Update (or later) to fix this problem. You can download the latest release of the Agilent IO Libraries Suite at www.agilent.com/find/iosuite

AgilentGpib32RenamerService / AgGpib32Controller.exe / AgGpib32Svc.sys error

Affected versions: Agilent IO Libraries Suite 14.1

This error has several manifestations, but will mention one of the following items: AgilentGpib32RenamerService, AgGpib32Controller.exe, or AgGpib32Svc.sys. Install Agilent IO Libraries Suite 14.2 (or later) to fix this problem. You can download the latest release of the Agilent IO Libraries Suite at www.agilent.com/find/iosuite

Missing or Damaged GPIB-32.dll error in NI-MAX

Affected versions: NI-488.2 version 2.4 and earlier, Agilent IO Libraries Suite 14.1 and later

If Agilent 488 is enabled in Agilent Connection Expert, you may see the error "Missing or Damaged GPIB-32.dll" when viewing or modifying GPIB properties in NI-MAX (National Instruments Measurement and Automation Explorer). To fix this problem, install NI-488.2 version 2.5 (or later). You can find the latest NI software at www.ni.com 

Last Updated: 12June, 2008