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Thread: N8700A - 5000W models may have Product quality & reliability issues.


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carlp

Posts: 43
Registered: 09/08/10
N8700A - 5000W models may have Product quality & reliability issues.
Posted: Apr 26, 2012 2:25 PM
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Situation: This defect has been considered a product quality & reliability defect. The N8700A family uses many different
value electronic capacitors and these capacitors are used on virtually every assembly in the instrument
Agilent cannot anticipate every possible specification impacted, and every possible defect type.
Agilent will assume that all specifications could potentially be impacted if the capacitors became defective or went out of specification.
.
Solution/Action: (See complete list of N8700A 5000Watt models below)
To determine if you have a Model & serial numbers affected by this defect. Use the Service note link below. Simply enter the model number as shown in the link below. An Example Model to review (N8754A). Enter this model click on the link. This link will bring you to " Test and Measurements Service Notes"

The Following SERVICE NOTE ABSTRACT: describes the specific defect that may affect your instrument.
*The Product quality, reliability and specifications may be affected due to defective electrolytic capacitors in all N8700A 5000Watt models.

SERVICE NOTE NUMBER
Click on the specific Service Note Number, Review the serial numbers listed on the Service Note if one or more of serial numbers appear on the Service note. It is recommended that immediate action should be taken.

A (Return Material Authorization) RMA number assigned. See above for the specific RMA corresponding to the model and serial number shown. Having the RMA number will expedite the repair process. Due to space RMA was not included in the above numbers. IE RMAXW000

https://litstation.marketing.agilent.com/litapp/SearchSN.do?method=openExternalSNSearch&prodNum*=_N8754A_*

Affected N8700A Models Max Power 5kW
N8754A
N8755A
N8756A
N8757A
N8758A
N8759A

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