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Thread: Unable to update firmware on 34405A


Permlink Replies: 7 - Pages: 1 - Last Post: Oct 2, 2012 3:11 PM Last Post By: BTest Threads: [ Previous | Next ]
ThomasS

Posts: 4
Registered: 06/02/12
Unable to update firmware on 34405A
Posted: Jun 2, 2012 10:46 AM
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Attachment fw_error.png (649.7 KB)
I am unable to update the firmware on my 34405A and get an error message, see attached image.
I have tried on two computers, one with Labview and one without. The results are the same.
The serial number on the instrument does not match the serial number on the software.

Communication with the instrument works fine using Labview, no problems at all.
I have seen settings being reset between power-ups, that is why I would like to update the firmware.

Any suggestions?

Best regards,
Thomas
sj

Posts: 8
Registered: 06/05/12
Re: Unable to update firmware on 34405A
Posted: Jun 5, 2012 3:01 AM   in response to: ThomasS in response to: ThomasS
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Can you try to uninstall the installer of previous firmware version (1.40-3.10), and see whether this help?
ThomasS

Posts: 4
Registered: 06/02/12
Re: Unable to update firmware on 34405A
Posted: Jun 5, 2012 11:32 AM   in response to: sj in response to: sj
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Tried, same result :-(
Is there any way to force a firmware update?
sj

Posts: 8
Registered: 06/05/12
Re: Unable to update firmware on 34405A
Posted: Jun 6, 2012 12:38 AM   in response to: ThomasS in response to: ThomasS
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Can you try on Windows XP pc for this firmware upgrade?
ThomasS

Posts: 4
Registered: 06/02/12
Re: Unable to update firmware on 34405A
Posted: Jun 6, 2012 5:21 AM   in response to: sj in response to: sj
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I don't have a XP pc available.
I have tried the compability modes in Win 7, with the "XP SP2" and "XP SP3" settings. That didn't help either.
sj

Posts: 8
Registered: 06/05/12
Re: Unable to update firmware on 34405A
Posted: Jun 7, 2012 3:41 AM   in response to: ThomasS in response to: ThomasS
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In this case, please send to Agilent Service Centre for repair.
ThomasS

Posts: 4
Registered: 06/02/12
Re: Unable to update firmware on 34405A
Posted: Jun 7, 2012 8:25 AM   in response to: sj in response to: sj
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Hmm, I don't think so. I'm afraid that would cost more than a new multimeter.
Besides, it works just fine.

Anyway, thanks for your support!
BTest

Posts: 2
Registered: 10/02/12
Re: Unable to update firmware on 34405A
Posted: Oct 2, 2012 3:11 PM   in response to: ThomasS in response to: ThomasS
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I also had errors upgrading the Firmware with an Error 635 message on the front panel.

It seemed temperature related. If you keep the unit off for a while and turn it back on it would communicate with the firmware updating tool.

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