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Limited Parts Agreement

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Today’s tough business environment and uncertain economic climate have caused many electronics manufacturers to take drastic actions to reduce cost. These include reviewing how recurring costs such as those arising from test and inspection equipment maintenance.

Keysight Technologies, Inc. understands these difficult challenges that manufacturers face, and has designed the Limited Parts Agreement – a new affordably-priced support program targeting our customers’ special needs.

The Limited Parts Agreement is one of the most cost-effective support offerings that focus on commonly used parts for Keysight Medalist i3070 and i1000 In-Circuit Test (ICT) systems.

Two agreement options are available, depending on the customer’s preference:

Return-to-Keysight Repair Service Agreement (RTK) – A defective part is brought back to Keysight for repair and thereafter returned to the customer.

Parts Exchange Agreement (PXA) – A defective part is exchanged with a working part.

The customer has the flexibility of deciding on the number of parts for consumption within a year, and this quantity is captured in the agreement as credits. Keysight will track the credits utilization by the customer over the agreement period. Credits are tied to part categories of similar value or function. Credits available can be freely exchanged for other types of RTK or PXA services, subject to sufficient credit balance required for the services you wish to exchange for. For example, credits can be used for repair of parts in a different category, or you can use it to upgrade to a part exchange next business day service when the urgent need arises.

Benefits of having a Keysight Limited Parts Agreement

Maintenance cost distributed over the duration of one year.

Keysight provides tracking and administration of the credits, with monthly utilization reports on parts usage and credit balance.

Parts from Keysight are guaranteed and fully tested by Keysight’s stringent quality requirements.

Keysight parts come with a 90 days warranty

 

Type of Limited Parts Agreement Should You Choose?

Select PXA if you want a faster turnaround. For moderate or high uptime requirements, it is recommended for the customer to purchase a spare parts kit.

Select RTK if you can wait for the part to be repaired. A spare parts kit is highly recommended for all levels of uptime requirements.

Alternately, for a fraction of the most of upfront purchase, customers can opt for a System Spares Onsite Agreement (Spares Agreement) from Keysight. Under this agreement, Keysight will provide a spare parts kit on site, enabling customers instant access to spare parts as when needed. The faulty parts can then be repaired (via RTK) or exchanged (via PXA) and returned to the spare parts kit.

Other Support Offerings from Keysight

Limited Parts Agreement can be combined with other forms of support agreements to form the perfect solution optimized for your unique requirements.

Keysight provides a full range of support solutions, from full-service support agreements enabling your Keysight Test and Inspection solutions system to obtain a maximum warranty period, to customized support solutions.

Please contact your nearest Keysight office or sales representative for more information.

Spare Parts Kit

A spare parts kit provides standby parts that can be used to repair the ICT system before the RTK or PXA part from Keysight arrives. The customer may purchase these spare part kits upfront.

End of Support

Any parts beyond product End of Support date are subject to commercially reasonable efforts given the late stage of the product life cycle.

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