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Technical Support

PXI Chassis and Controllers

Support by Product Model Number:

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How do I fix: unable to change GPIB settings on an M9037A or M9537A Embedded Controller?
Make the following changes...

FAQ 2016-08-27

Where do I download the mechanical drawings for the M9037A?
Files can be imported into your modeling application.

FAQ 2016-08-18

Where can I get a good study tool to teach me about the M9018A?
Please download the PXI Chassis Interactive Block Diagram and view it using Adobe Acrobat.

FAQ 2016-05-23

How does the Microsoft end of support for Windows XP affect my M9036A?
In Keysight’s ongoing efforts and commitment to provide the best possible product quality and improve the overall customer experience with our M9036A PXIe Embedded Controller, we would like to inform you that we have made the conscious decision to not migrate the XP version of the M9036A to Windows 7.

FAQ 2014-10-12

M9036A PXIe Embedded Controller End of Support Guide for Windows XP
As of April 8, 2014 Microsoft has ceased supporting the Windows XP operating system. No further security patches will be delivered by Microsoft beyond this date.

FAQ 2014-04-11

Where do I download the mechanical drawings for the M9036A?
The M9036A comes with .step and .pdf files that can be imported into your modeling application.

FAQ 2014-04-01

Where do I download the mechanical drawings for the M9018A?
The M9018A comes with .step and .pdf files that can be imported into your modeling application.

FAQ 2014-04-01

How do I connect multiple M9018A PXIe chassis together with a single controller?
M9018A PXIe chassis can be connected in cascade and star configurations using the M9021A.

FAQ 2013-08-07

Why does the chassis Soft Front Panel (SFP) not start when I connect to the chassis with my Windows XP PC?
The Keysight PXIe and AXIe chassis require Microsoft .NET Framework 3.5 SP1 installed on the PC in order for the SFP to work. Windows XP does not have this loaded automatically. If you are using a Windows XP PC, please install Microsoft .NET Framework 3.5 SP1 from Microsoft website.

FAQ 2013-07-10

How do you clear the M9036A Embedded Controller memories?
Please refer to the link below for the procedure on how to clear the memories for the M9036A Embedded Controller.

FAQ 2013-04-01

Why is my GPIB driver not working anymore after reinstalling/upgrading Keysight IO Libraries Suite on the M9036A with Win7 64-bit OS?
On the M9036A with Win7 64-bit OS, reinstalling or upgrading Keysight IO Libraries Suite 16.2 or greater will result in the system not recognizing the M9036A GPIB driver is present.

FAQ 2012-12-11

How do you clear the M9045A, M9045B, M9047A and M9048A memory?
Please refer to the link below for the procedure on how to clear the memory for the M9045B and M9048A adapters.

FAQ 2012-05-01

Keysight Driver Migration Tool

FAQ 2012-01-20

Why does the front panel Power LED flash after powering-up the M9018A when the 3.3V power rail is heavily loaded?
The M9018A chassis with a Chassis Monitor Rev 0.30 (and earlier) sets the boot-time 3.3v alarm tolerance too low at 5%....

FAQ 2011-05-24

How do I get information (ie. Vendor ID, Device ID, Subsystem ID, Subsystem Vendor Id) on my specific device?
Open Windows Device Manager...

FAQ 2011-04-25

How do you clear the M9018A and M9021A memories?
Please refer to the document linked to this page for a comprehensive listing of memories installed into the Keysight M9018A and M9021A...

FAQ 2011-03-30

Are the standard IEC 320 C13 power cords used with the M9018A PXIe Chassis?
No, the M9018A PXIe Chassis takes a IEC 320-1 C19 style power cord.

FAQ 2011-03-18

What should I do when I get the “Unable to open instrument” error while communicating with PXIe modules on a non-English OS system?
This error is known to display when the old Keysight IO Libraries 16.0 is run on a non-English OS system and trying to communicate with PXIe modules...

FAQ 2011-03-16

What to do when I get blue screen after powering up the 18-slot PXIe system with multiple PXI/PXIe modules and Windows XP (SP3 x86)?
A Windows XP blue screen can occur while booting with a PXIe chassis containing multiple PXI/PXIe modules in the chassis...

FAQ 2011-03-15

What should I do if Windows Device Manager does not load the device driver for the M9018A?
When the Windows "Found New Hardware Wizard" is launched for the M9018A device...

FAQ 2011-03-15

Which computers has Keysight tested with PXI or AXIe chassis?
Keysight maintains a list of tested computers...

FAQ 2011-03-14

Is a dual-M9018A chassis configuration using NI PCIe-8372 connected to NI PXIe-8370 modules supported?
A dual-M9018A chassis configuration using NI PCIe-8372 and NI PXIe-8370 modules is supported...

FAQ 2011-03-08

What if I can’t communicate to my PXI module?
It is best to debug connectivity issues at the lowest software level possible. PCI instruments must be discovered by BIOS and the OS prior to using them...

FAQ 2011-02-01

I still cannot see my modules after repairing the initial installer. How do I fix this?
The initial installers have a flaw that results in them not working if you attempt to use the repair feature of the installer...

FAQ 2010-11-10

Do these products appear in the Keysight connection expert?

FAQ 2010-10-11

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