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Technical Support

AXIe Products

Support by Product Model Number:

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30 Day Free Trial Licenses for the M8000 Series
Overview of & links to all trial licenses within the M8000 product family.

FAQ 2016-11-25

Where do I download the mechanical drawings for the M9502A?
Files can be imported into your modeling application.

FAQ 2016-11-16

Where do I download the mechanical drawings for the M9537A?
Files can be imported into your modeling application.

FAQ 2016-11-16

How do I setup for DisplayPort Hot Swap capability?
The M9537A has 3 DisplayPorts that are activated on boot-up. If you move a cable from one DisplayPort to another, you must reboot to activate the new configuration.

FAQ 2016-11-16

How do I make the AXIe module show up when there is an empty slot between it and the controller?
If you leave an empty slot between the M9537A controller and an AXIe module, you might not be able to use the AXIe module and an error will show up in Windows Device Manager.

FAQ 2016-11-16

How many carriers can the MXG support in Carrier Aggregation mode?
One MXG can support one instance of the Carrier Aggregation mode. One instance of the Carrier Aggregation mode supports 5 component carriers.

FAQ 2016-10-11

How do I fix: unable to change GPIB settings on an M9037A or M9537A Embedded Controller?
Make the following changes...

FAQ 2016-08-27

What termination model (Balanced vs. Unbalanced) should I use for my M8000 BERT?
For M8000 (M8041A/51A/61A/62A) BERT data outputs, a Termination Model must be selected in the Amplifier section of the Parameters window, Balanced or Unbalanced.

FAQ 2016-07-08

Can the U4431A MIPI M-PHY protocol analyzer be controlled from an external PC via the AXIe mainframe's USB port?
Yes, the USB connected chassis option (M9502A-U20/M9505A-U20) is a viable connection strategy when using the U4431A M-PHY Protocol Analyzer instrument.

FAQ 2016-07-08

Where do I download the mechanical drawings for the M9505A?
Files can be imported into your modeling application.

FAQ 2016-01-08

Where do I download the mechanical drawings for the Y1226A?
Files can be imported into your modeling application.

FAQ 2016-01-08

Where do I download the mechanical drawings for the M9521A?
Files can be imported into your modeling application.

FAQ 2016-01-08

Where do I download the mechanical drawings for the Y1234A?
Files can be imported into your modeling application.

FAQ 2016-01-08

Where do I download the mechanical drawings for the M9514A?
Files can be imported into your modeling application.

FAQ 2016-01-08

Where do I download the mechanical drawings for the Y1225A?
Files can be imported into your modeling application.

FAQ 2016-01-08

Where do I download the mechanical drawings for the Y1221A?
Files can be imported into your modeling application.

FAQ 2016-01-08

Where Can I Find Free Trials?
Free trials of design & test software. Find free trials of the software for your product.

FAQ 2014-08-14

Where do I download the mechanical drawings for the M9536A?
The M9536A comes with .step and .pdf files that can be imported into your modeling application.

FAQ 2014-04-01

Why does the chassis Soft Front Panel (SFP) not start when I connect to the chassis with my Windows XP PC?
The Keysight PXIe and AXIe chassis require Microsoft .NET Framework 3.5 SP1 installed on the PC in order for the SFP to work. Windows XP does not have this loaded automatically. If you are using a Windows XP PC, please install Microsoft .NET Framework 3.5 SP1 from Microsoft website.

FAQ 2013-07-10

How do you clear the M9536A Embedded Controller memories?
Please refer to the link below for the procedure on how to clear the memories for the M9536A Embedded Controller.

FAQ 2013-04-01

Which AXIe modules can be controlled using the USB option on the AXIe chassis ESM (M9502A-U20 and M9505A-U20)?
The only modules supported through USB connectivity to a host PC are the following Keysight logic and protocol analyzer modules.

FAQ 2013-02-05

On my E8267D, I get an error that the signal requires more repeats than supported, can I increase this limit with the internal baseband option?
No. To increase the number of pulse capacity either upgrade to an External Baseband option with the N8241A AWG or ...

FAQ 2012-12-30

What is the best configuration for wideband I/Q modulation?
An E8267D Option 016 or an N8212A Option 016 signal generator with an M8190A arbitrary waveform generator

FAQ 2012-12-28

Why is my M9502A or M9505A Soft Front Panel (SFP) displaying error “Unable to open instrument. Driver initialization failed.”
A 32-bit mDNS responder is required for 32-bit applications running on a 64-bit OS when using IOLS 16.2. Installing the 32-bit mDNS responder patch below will add a 32-bit mDNS responder to appropriately resolve mDNS names to an IP address for these applications.

FAQ 2012-10-10

What is the latest version of protocol software for my protocol analyzer (PCI Express, HDMI, or Fibre Channel)?
See the list of current software versions available.

FAQ 2012-08-24

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