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Technical Support

PXI / AXIe / DAQ & Modular Solutions

Support by Product Model Number:

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What is the time out limit of response time (2.4) in M8020A Interactive link training?
The LTSSM (Link Training and Status State Machine) implements the timeouts as specified in the PCIe specification. Click on the question for additional information.

FAQ 2017-06-28

How do I create a Mono FM Signal using N5182B MXG ARB?
You can configure N7611B Signal Studio Broadcast Radio to play a mono/FM signal.

FAQ 2017-06-28

Is there a PDF version available of the user guide for the M9210A? There are issues with the .chm file that is available.
No, there is not a PDF version available for the M9210A user manual. To read the .chm file, it must be downloaded and copied on the local C drive before opening.

FAQ 2017-06-28

Does M9393A work without M9300? If so, when using the M9393A with 100MHz reference on a pulse generator, what is the external reference input voltage?
When replacing the M9300 with a pulse generator, self-test and alignments may pass. Click on the question for additional information.

FAQ 2017-06-28

How do I upgrade my X-Series Signal Analyzer to LTE-Advanced TDD?
The X-Series upgrade path to LTE-Advanced TDD depends on the existing measurement applications, and also on the operating system.

FAQ 2017-06-28

How do I upgrade my X-Series Signal Analyzer to LTE-Advanced FDD?
The X-Series upgrade path to LTE-Advanced FDD depends on the existing measurement applications, and also on the operating system.

FAQ 2017-06-28

How many carriers can the MXG support in Carrier Aggregation mode?
One MXG can support one instance of the Carrier Aggregation mode. One instance of the Carrier Aggregation mode supports 5 component carriers.

FAQ 2017-06-28

What is Keysight's Windows 7 to Windows 10 Migration Schedule?
We are beginning the transition of our Windows based instruments from Windows Embedded Standard 7 to Windows 10 IoT Enterprise. Click on the link for additional information.

FAQ 2017-06-28

How do you know the serial number and calibration date (Last Verification Date) of each module?
See “About NA” in the firmware or Use a tool to check the serial number and calibration date.

FAQ 2017-06-01

Do I require a Control FPGA firmware upgrade when installing a new MD2 software version?
Instructions provided if an error message occurs at the initialization of the digitizer after installing a new MD2 software version

FAQ 2017-05-31

How can I send the modules of M9485A to Keysight?
A recommended procedure to return to Keysight is to remove all cables and send the modules independently. Sending all modules with chassis is an optional.

FAQ 2017-05-25

What is the service (repair/calibration) support strategy?
The service (repair/calibration) support strategy of the M9485A is the module level. Only defective module can be returned, if it needs repair.

FAQ 2017-05-25

How do I install the cables and adapter for the M9485A?
The installation procedure is shown in the M9485A Start Up Guide.

FAQ 2017-05-25

How many peripheral modules (M9379A, M9341A/B, M9161D, M9111A) are supported on M9485A?
M9485A supports one M9341A/B and up to 6 M9111A. There is no software limitation for M9379A and M9161D.

FAQ 2017-05-25

What is the part number of connector saver for the M9376A, M9378A/B?
The connector saver is an adapter of coaxial straight male-SMA female-SMA on the test port of the M9376A, M9378A/B. This adapter can be replaced easily if the connecter is broken or is worn down.

FAQ 2017-05-24

Signal Analyzer IVI and MATLAB Instrument Drivers
Supported models: N9000A, N9010A, N9020A, N9030A, N9038A, E4406A, E4440A, E4443A, E4445A, E4446A, E4448A, N8201A, E4447A, E4401B, E4402B, E4403B, E4404B, E4405B, E4407B, E4408B, E4411B, E7401A, E7402A, E7403A, E7404A, E7405A, M9290A, N9040B, N9038A, M9420A, N9000B, N9010B, N9020B, N9030B, N9040B, M9290A, M9420A, M9421A, SPN9026A, SPN9003A, N9041B

FAQ 2017-05-24

What is the dimension and connector location of each modules of the M9485A?

FAQ 2017-05-19

Where do I download the mechanical drawings for the Y1271A?
Files can be imported into your modeling application.

FAQ 2017-04-21

Instrument Security Procedures for E1407A

FAQ 2017-04-05

What are the similarities and differences between M9018B and M9018A?
Similarities and differences between M9018B and M9018A

FAQ 2017-03-28

Is there a 3D model of the M924xA PXIe modular oscilloscopes?
Yes, see the IGES, SAP, Step, EASM, PKG, and PDF format file downloads.

FAQ 2017-03-23

IO Libraries Suite: What is the latest version of the IO Libraries Suite?
IO Libraries Suite 2017, available online.

FAQ 2017-03-22

30 Day Free Trial Licenses for the M8000 Series
Overview of & links to all trial licenses within the M8000 product family.

FAQ 2017-03-12

Where do I download the mechanical drawings for the M9005A?
Files can be imported into your modeling application.Basic dimensions and page 2 is cooling requirements

FAQ 2017-03-10

Where do I download the mechanical drawings for the M9010A?
Files can be imported into your modeling application.

FAQ 2017-02-01

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