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Technical Support

Electronic Measurement

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What replacement parts and accessories are available for the 113xA-series InfiniiMax probes?
The best place to find this information is in the most recent revision of the InfiniiMax Active Probes User´s Quick Start Guide.

FAQ 2010-06-07

Are upgrade options available for ENA Option TDR?
Yes, requires installation at Keysight Service Center.

FAQ 2010-06-06

My 16700-series logic analyzer is not booting properly and needs to be reignited. Is there a way to first store my configuration and license files...

FAQ 2010-05-16

What are the precautions when using the 4284A LCR Meter with the 42841A Bias Current Source and the 42842A/B Fixtures?

FAQ 2010-05-12

What is the calibration interval for 432A power meter?
1 year

FAQ 2010-05-05

Is the guided probe covered under i3070 system warranty or support agreement? Why not? When does it take effect?
No, the guided probe is an accessory to the i3070 system and does not cover under the system warranty and support agreement.

FAQ 2010-05-04

81100 Family: Self test fails
The unit is not defective, this behavior is a result of the extensive self tests.

FAQ 2010-04-09

How do I order replacement pin tips for my Keysight 42941A Impedance Probe?
Order Keysight part number 42941-60004.

FAQ 2010-03-16

34970A: Is there a battery in the Keysight 34970A?
Yes. the 34970A contains an internal battery that provides power to the internal real-time clock, stored states, and reading storage memory when the instrument ac line power is removed.

FAQ 2010-01-12

How can I protect a Power Sensors from damage?
To prevent Power Sensors (eg. E4412A, E4413A, N8481A, N8482A, N8485A, U2000B, U2000H, U2001B, U2001H, U2002H etc.) from damage, refer to….

FAQ 2009-12-15

What can I do if my U8903A Audio Analyzer is not able to power up?
Please contact your local service center.

FAQ 2009-12-14

What is the recommended calibration period of the 16380C?
The recommended calibration period is every 12 months.

FAQ 2009-11-17

What is the recommended calibration period of the 16380A?
The recommended calibration period is every 12 months.

FAQ 2009-11-17

What is the recommended calibration period of the 42030A?
The recommended calibration period is every 12 months.

FAQ 2009-11-17

What is the recommended calibration period of the 16190B?
The recommended calibration period is every 12 months.

FAQ 2009-11-17

What must be contained when sending the N4373A LCA to support?
You need to include the network analyzer, the optical test set and all RF cables.

FAQ 2009-11-11

How do I declassify or sanitize my 16700-series logic analyzer?

FAQ 2009-10-21

What is the main difference between the digital output (DO) of the U2100A, U2600A, U2300A and U2500A?
The DO port of U2100A and U2600A requires external power supply to be pumped into the port...

FAQ 2009-10-20

Why the attenuator of U200xB USB power sensor can’t be dismantled from its body?
The U200xB USB power sensor has its 50MHz reference calibration characterized as a whole......

FAQ 2009-08-06

Why does handheld scope’s DMM measurement frequently stall after one hour of continuous operation?
This condition indicates that the internal memory battery level has dropped to 1.4V or lower.

FAQ 2009-07-16

Why are most of the front panel keys on my N4010A not working?
Many of the front panel keys only operate if option 101 (Bluetooth) is present.

FAQ 2009-05-28

How do I declassify or sanitize my 1680- or 1690-series logic analyzer?

FAQ 2009-03-13

Why must my instrument firmware be A.05.03.12 (or newer)?
This is the minimum firmware revision for a hardware change that was introduced during Feb 2009.

FAQ 2009-03-09

How can I replace the contact electrodes of the 16118A?
The contact electrodes of the 16118A cannot be replaced by user.

FAQ 2009-01-13

Does the part number 16334-09002, which is described in the 16334A operation and service manual, indicate one unit of the part?
Yes, the part number 16334-09002 indicates one unit of the part.

FAQ 2009-01-12

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