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Technical Support

Electronic Measurement

Support by Product Model Number:

1-25 of 90

Is 4338B Adjustment Program still available?
The 4338B adjustment program (04338-65005) that could be found in 4338B Service Manual no longer available…

FAQ 2017-09-26

How to measure output frequency of E4981A Capacitance Meter?
To measure the output frequency of E4981A Capacitance Meter, interface box (Keysight part number: 04294-61002) is required…

FAQ 2017-09-20

What is the service (repair/calibration) support strategy?
The service (repair/calibration) support strategy of the M9485A is the module level. Only defective module can be returned, if it needs repair.

FAQ 2017-05-25

How can I send the modules of M9485A to Keysight?
A recommended procedure to return to Keysight is to remove all cables and send the modules independently. Sending all modules with chassis is an optional.

FAQ 2017-05-25

What is the part number of connector saver for the M9376A, M9378A/B?
The connector saver is an adapter of coaxial straight male-SMA female-SMA on the test port of the M9376A, M9378A/B. This adapter can be replaced easily if the connecter is broken or is worn down.

FAQ 2017-05-24

FieldFox Manuals, Firmware, Software and Product Support
Manuals, firmware upgrade, software trials & upgrade and support page for FieldFox analyzers

FAQ 2017-02-02

How can I resolve the E5061A/ E5062A source output power level decrease symptom?
Execute the Source Output Power Level Correction software in correcting the source output power level of E5061A/ E5062A.

FAQ 2014-04-28

What is the certification (and recertification) process for calibration kit torque wrenches?

FAQ 2014-03-24

What is the replacement of the discontinued fixtures/accessories for LCR meters/Impedance Analyzer?
The part which is identical with its product is available.

FAQ 2014-01-26

Why does handheld scope’s date/time display disappears or shows hexa characters?
This condition indicates that the internal memory battery level is low.

FAQ 2013-11-22

How can the memory in a 438A Power Meter be erased for security purposes?
This can be done by a sequence of keypresses, or by a sequence of remote commands.

FAQ 2013-11-22

What calibrations are available on X-Series, PSA, ESA analyzers and X-Series, ESG-C, PSG Signal Generators at time of initial sale from the factory?
Details regarding time of sale calibrations can be found here...

FAQ 2013-10-15

Can I order the replacement part of 16089E's clips?
When the clip is faulty, please proceed to place a new order on 16089E or purchase the spare Kelvin Clip Leads.

FAQ 2013-03-17

Can I use noise floor extension (NFE) with real-time?
No, you cannot use noise floor extension with real-time.

FAQ 2013-02-07

Can I use external mixing (Option EXM) with real-time?
Yes, you can use external mixing with real-time. The instrument software must A.14.54 or later.

FAQ 2013-02-07

U8903A Audio Analyzer 의 Firmware 를 고객이 직접 업그레이드 할 수 있습니까?
네. 고객께서 직접 U8903A FW를 업그레이드 하실 수 있습니다.

FAQ 2013-02-04

Is it possible to disable or enable the Automatic Logon for Windows on the ENA?
Yes. To disable or enable the Automatic logon for Windows in a Non-Domain System, perform the following:

FAQ 2012-12-18

What is the difference between an "ECal Confidence Check" and a Network Analyzer "System Verification" test?
The ECal Confidence Check is a method to check the accuracy of a calibration performed with either a mechanical cal kit or an ECal module. System verification testing provides network analyzer users a method to verify that the network analyzer is ...

FAQ 2012-12-18

Do I need to perform a periodic front panel instrument alignment on my N9039A RF Preselector?
No, but there is a system alignment that needs to be periodically run. See FAQ content for details...

FAQ 2012-12-11

Where can I upgrade my existing U8903A to digital audio option?
The retrofit upgrade is available in Keysight service support center.

FAQ 2012-07-25

Why is the AC to DC power supply for my E7495A/B Base Station Test Set not working?
Click here for information about the AC to DC power supply for E7495A/B.

FAQ 2012-05-29

How do I declassify or sanitize my 54800-series Infiniium oscilloscope?
Follow the procedure below to ensure that your oscilloscope no longer contains any user configurations or data.

FAQ 2012-05-09

How often do I need to run the RF Preselector alignments in my MXE?
Every 14 days or when the temperature changes by 3 degrees...

FAQ 2012-05-09

How do you clear the M9045A, M9045B, M9047A and M9048A memory?
Please refer to the link below for the procedure on how to clear the memory for the M9045B and M9048A adapters.

FAQ 2012-05-01

How is the display of the E7495A/B Wireless Base Station Test Set protected from damage?
The E7495A/B's display has a Lexan hard coating that is anti-reflective and scratch resistant. An air gap between the outer covering and the LCD display additionally protects the display from impact.

FAQ 2012-02-28

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