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Technical Support

Electronic Measurement

Support by Product Model Number:

176-200 of 331

Why must my N4010A instrument firmware be A.05.04.01 (or newer)?
This is the minimum firmware revision for a hardware change that was introduced during December 2011.

FAQ 2012-02-24

Do the handheld spectrum analyzers provide a continuous waveform generator option?
No, the HSAs do not have a CW (continuous waveform) generator function.

FAQ 2012-02-20

Is the task planner option available for each model of handheld spectrum analyzer?
Option TPN, the task planner, is available for the N9342C, N9343C and N9344C.

FAQ 2012-02-20

How can I get my color display back on my ESA-L Spectrum Analyzer after it was serviced?
You need to re-enable the color display option, Option 049. Contact your nearest Keysight Technologies Sales and Service office for the appropriate license key.

FAQ 2012-02-19

How can a file from Keysight BenchLink Data Logger II (34825A Ver. 2.0) be exported to Microsoft Excel?

FAQ 2011-12-20

Which LAN/GPIB gateways do the ESA Series, PSA Series and E7400A Series Option 230 - BenchLink Web Remote Control Software support?
The following list of LAN/GPIB gateways are supported: Keysight E5810A, E2050A, E2050B, National Instruments GPIB-ENET, National Instruments GPIB-ENET/100

FAQ 2011-11-09

How can I retrieve a license key or password for an oscilloscope or logic analyzer software option that I have previously purchased?
If you have your order number and certificate number, you can obtain the license key for your product at ...

FAQ 2011-10-23

Is there a trial license for the ENA software option?
It depends on models...

FAQ 2011-10-16

Where can I find upgrade information of ENA?
Please refer to the ENA series service and support home page.

FAQ 2011-10-07

Why i can't find other languages help file setting in U160X A/B series HH oscilloscope?
In order to access to other language, please go to respective product support page in Go to Driver & Software page, select Firmware Update.

FAQ 2011-09-12

What are the rackmount accessories for an X-Series Signal Analyzer?
There are many different rackmount accessories that are compatible with the X-Series...

FAQ 2011-08-17

What are the differences between an E7400A Series EMC Analyzer and an ESA Series Spectrum Analyzer with Option AYQ - EMI Detectors & FM Demod?
See table provided....

FAQ 2011-07-07

Why is the "Failed to Capture State from Instrument" displayed on PC when the IntuiLink software for the 4294A is run?
The error message as shown below is displayed when the version of the 4294A firmware is lower than Rev 1.11.

FAQ 2011-06-12

Does Keysight provide the upgrade product from B2901A/02A to B2911A/12A?
No, it doesn't.

FAQ 2011-05-18

The rear panel of the instrument shows Option 700. What does Option 700 mean?
Option 700 is showing on the rear panel of the instrument as the instrument had been returned to factory for an upgrade previously. This option indicates installation and calibration have been performed for this instrument and it covers the cost of tear down, parts, rebuild and finally complete calibration on the upgrade. Option 700 is stated only on the rear panel, but will not be located on the diagnostic info.

FAQ 2011-04-19

FAQs: Migration to New RF & Universal Frequency Counters
Transitioning from the 53131A, 53132A or 53181A to the 53200 Series RF & Universal Frequency Counter/Timers

FAQ 2011-04-18

What is the power meter firmware revision is compatible with N1918A?
The N1918A software is compatible with the following instruments' firmware...

FAQ 2011-03-31

Do I need a keyboard and mouse to operate the X-Series Signal Analyzers?
No. However, since this is a Windows-based instrument, it is easier to navigate various windows using a mouse.

FAQ 2011-03-24

How do I install a license key file into the X-Series Signal Analyzer?
Copy the License File onto the root directory of a USB storage device. Connect the USB storage device to any USB port on the analyzer. The analyzer will automatically consume the license file.

FAQ 2011-03-24

Why are my N4010A DEVM test results different with firmware revision A.05.03.15?
Revision A.05.03.15 was a short-lived release that used a modified measurement algorithm. Please upgrade to revision A.05.03.16, which uses the correct measurement algorithm.

FAQ 2011-02-18

How can I convert the X-Series (MXA/EXA/CXA) Signal Analyzer from the bench top to Portable configuration?
There is an upgrade option to change the configuration from bench top to portable. Details found here...

FAQ 2011-01-06

I upgraded my 89601A software. Why can't I see the new menu options?
Click on File->Preset->Preset Menu/Toolbars

FAQ 2010-11-22

With which other signal sources is the MXG code compatible?
The MXG firmware is code compatable with the ESG, PSG,...

FAQ 2010-11-18

IO Libraries Suite: What is new with Keysight IO Libraries Suite 14.0?
Keysight IO Libraries Suite provides a new and improved set of tools for establishing, verifying, and troubleshooting instrument-to-PC connections.

FAQ 2010-10-30

Can I upgrade my older 1680-series logic analyzer from Windows® 2000 to Windows XP?
Yes. Part number 01680-68720 is a Motherboard Upgrade Kit for the 1680 series that contains everything you’ll need to perform the upgrade.

FAQ 2010-10-24

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