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Technical Support

Electronic Measurement

Support by Product Model Number:

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FieldFox Manuals, Firmware, Software and Product Support
Manuals, firmware upgrade, software trials & upgrade and support page for FieldFox analyzers

FAQ 2016-09-19

Why do I continue to get the "Align 20 Hz to 3.6 GHz Required" message even though I ran the Align Now, All routine on my MXE?
You also need to run the System, Alignments, More, RF Preselector, Align Now alignments...

FAQ 2014-03-03

Why does handheld scope’s date/time display disappears or shows hexa characters?
This condition indicates that the internal memory battery level is low.

FAQ 2013-11-22

How often does the system user alignment for the PSA EMI Measurement Receiver need to be run?
30 days or 3° C temperature change. See contents for details...

FAQ 2012-12-11

Why Do I Get an Install Error Message When I Try to Upgrade my Firmware?
The likely cause is a conflicting file name.

FAQ 2012-08-17

Why Do I Get a "Meas UNCAL" Message During Zero Span Measurement in Signal Analyzer Mode?
The “Meas UNCAL” message during zero span measurements indicates that the capacity of the capture memory has been exceeded for the current combination of RBW and sweep time.

FAQ 2012-08-17

Why Does FieldFox Sometimes Revert to a Zero Serial Number at Power On?
The firmware needs to be upgraded to ≥ A.03.02.

FAQ 2012-08-15

What is preventing the 89601A software running on a PC from connecting to an X-Series analyzer?
These requirements MUST be observed when using the 89600A VSA software with an X-Series Signal Analyzer.

FAQ 2012-06-12

Why do I get a Meas Uncal message when I select either the Quasi-Peak or EMI Average detector for taking a full band sweep with the MXE EMI Receiver?
Sweeptime has reached its maximum. See complete FAQ for further details...

FAQ 2012-05-10

Why do I get the "Align 20 Hz to 3.6 GHz Required" message every time I turn my MXE on?
You don't. Wait for it to warm back up...

FAQ 2012-05-09

What should I do if the system user alignment of my PSA EMI Measurement Receiver fails?
This could be caused by a few different reasons. See contents for details...

FAQ 2012-03-16

Why does my PSA EMI Measurement Receiver tell me that I need to run the user alignment everyday?
There are a couple of reason why this could be hapening. See FAQ contents for details...

FAQ 2012-03-16

How long does the system user alignment of my PSA EMI Measurement Receiver take to run?
A full system alignment takes approx. 30 minutes. See FAQ content for further details...

FAQ 2012-03-16

What does the system user alignment of my PSA EMI Measurement Receiver do?
See contents for details...

FAQ 2012-03-16

What causes the "Final IF Overload" message and how do I correct for the message?
This message occurs when the Final IF is overloaded. This occurs at a mixer level > -8 dBm.

FAQ 2012-02-27

For the E4406A VSA with the latest firmware and the X-Series Analyzers, why are the displayed results for W-CDMA Modulation Accuracy (Rho) different?
Previously with PSA A.06 firmware (E4406A A.07 firmware), mod accuracy only supported 1 slot capture. The current firmware now supports capturing a full frame, and this is the new default setting.

FAQ 2012-02-26

What is the frequency range of the N5532A Sensor Module?
100 kHz to 4.2 GHz, 10 MHz to 18 GHz, 30 MHz to 26.5 GHz, and 30 MHz to 50 GHz.

FAQ 2012-02-26

My PSA Series Spectrum Analyzer Shows error +605 Data Corrupt or Stale, NRAM copy of !....
The non-volatile RAM battery has expired. The replacement battery P/N is 1420-0314C. Click here for additional information.

FAQ 2012-02-26

Can I make Noise Figure Measurements below 10 MHz with the ESA-E Series Spectrum Analyzer?
Yes, you can make useful noise figure measurements with the ESA-E Series Spectrum Analyzer down to 200 kHZ, however, no instrument specifications are provided.

FAQ 2012-02-25

Must I return my 89441A Vector Signal Analyzer (VSA) for repair if it displays an "RF LO Unlock" error?
If the error message occurs and persists, a failure has occurred in the RF section of the VSA.

FAQ 2012-02-25

Does the user interface of the handheld spectrum analyzer support multiple languages?
Yes, the user interface for each of the HSA models supports eleven languages.

FAQ 2012-02-20

Why Do I Get a "VCO Unlock Error" on my N9923A?
The solution is to upgrade firmware to A.05.04 or later.

FAQ 2011-11-14

Is it possible to change the font size of softkey menu on ENA?
Yes. The font size of softkey menu can be changed with following procedure...

FAQ 2011-10-07

How Do I Avoid a "Buffer Overflow" Error Message When Performing with TME Software Adjustment?
Use a direct crossover cable between your FieldFox and your PC.

FAQ 2011-08-29

Why is the "E-230 data corrupt or stale" error message occasionally displayed on the E4980A while saving a measurement data in the USB memory stick...
It is caused when the procedure for saving a data is not performed correctly or when the USB memory stick is not compatible with the E4980A.

FAQ 2011-07-24

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