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Technical Support

Electronic Measurement

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What are the Factory Upgrade options for the M9330A?
List of options for M9330A factory upgrades.

FAQ 2014-05-01

M9036A PXIe Embedded Controller End of Support Guide for Windows XP
As of April 8, 2014 Microsoft has ceased supporting the Windows XP operating system. No further security patches will be delivered by Microsoft beyond this date.

FAQ 2014-04-11

IO Libraries Suite: Can the IO Libraries be installed as a silent install?
Yes. The install can be silent with the correct command line parameters.

FAQ 2014-04-07

IO Libraries Suite: How do I fix this error message?
How to fix the following errors: 1935, 1603, 1920, IOControl error, IProcXXX.exe error, AgGpib32Controller.exe / AgilentGpib32RenamerService / AgGpib32Svc.sys error, Missing or Damaged GPIB-32.dll error in NI-MAX...

FAQ 2014-04-07

Where do I download the mechanical drawings for the M9036A?
The M9036A comes with .step and .pdf files that can be imported into your modeling application.

FAQ 2014-04-01

Where do I download the mechanical drawings for the M9018A?
The M9018A comes with .step and .pdf files that can be imported into your modeling application.

FAQ 2014-04-01

Where do I download the mechanical drawings for the Y1218A?
The Y1218Acomes with .step and .pdf files that can be imported into your modeling application.

FAQ 2014-03-02

Where do I download the mechanical drawings for the Y1215B?
The Y1215B comes with .step and .pdf files that can be imported into your modeling application.

FAQ 2014-03-02

Where do I download the mechanical drawings for the Y1216A?
The Y1216A comes with .step and .pdf files that can be imported into your modeling application.

FAQ 2014-03-02

Where do I download the mechanical drawings for the Y1217A?
The Y1217A comes with .step and .pdf files that can be imported into your modeling application.

FAQ 2014-03-02

What is the RF Test Blog?
RF engineers know that making good measurements is a challenge. The RF Test Blog was created as a resource for RF engineers to find ways to make better RF measurements.

FAQ 2013-12-17

Why don’t my Keysight PXI modules show up in National Instruments-Measurement & Automation Explorer (NI-MAX)?
Older versions of Keysight and other vendor’s PXI software could result in Keysight modules not appearing in NI Max....

FAQ 2013-08-30

How do I connect multiple M9018A PXIe chassis together with a single controller?
M9018A PXIe chassis can be connected in cascade and star configurations using the M9021A.

FAQ 2013-08-07

Why does the chassis Soft Front Panel (SFP) not start when I connect to the chassis with my Windows XP PC?
The Keysight PXIe and AXIe chassis require Microsoft .NET Framework 3.5 SP1 installed on the PC in order for the SFP to work. Windows XP does not have this loaded automatically. If you are using a Windows XP PC, please install Microsoft .NET Framework 3.5 SP1 from Microsoft website.

FAQ 2013-07-10

M9216A memory sanitization
M9216A memory sanitization

FAQ 2013-06-21

PDF PDF 48 KB
M9185A memory sanitization
M9185A memory sanitization process

FAQ 2013-06-21

PDF PDF 47 KB
M9186A memory clearing process
this document provides information regarding the memory clearing process for M9186A

FAQ 2013-06-18

PDF PDF 47 KB
N6171A MATLAB Software - Keysight Compatible Instruments
N6171A MATLAB software can be purchased along with a new Keysight instrument or purchased as software to add to an existing instrument.

FAQ 2013-04-29

How do you clear the M9036A Embedded Controller memories?
Please refer to the link below for the procedure on how to clear the memories for the M9036A Embedded Controller.

FAQ 2013-04-01

What is a Spectrum Analyzer?
"What is a spectrum analyzer?” You asked and we answered.

FAQ 2013-03-28

Why is my GPIB driver not working anymore after reinstalling/upgrading Keysight IO Libraries Suite on the M9036A with Win7 64-bit OS?
On the M9036A with Win7 64-bit OS, reinstalling or upgrading Keysight IO Libraries Suite 16.2 or greater will result in the system not recognizing the M9036A GPIB driver is present.

FAQ 2012-12-11

IO Libraries Suite: Can a customer shipped the current version of the Keysight IO Libraries Suite use a previous version?
Yes.

FAQ 2012-10-10

Why is my M9502A or M9505A Soft Front Panel (SFP) displaying error “Unable to open instrument. Driver initialization failed.”
A 32-bit mDNS responder is required for 32-bit applications running on a 64-bit OS when using IOLS 16.2. Installing the 32-bit mDNS responder patch below will add a 32-bit mDNS responder to appropriately resolve mDNS names to an IP address for these applications.

FAQ 2012-10-10

IO Libraries Suite: How do I obtain a license for the Keysight IO Libraries Suite?
Keysight now allows you to use the IO Libraries Suite, whether or not you have Keysight equipment...

FAQ 2012-10-10

IO Libraries Suite: What is IO Monitor?
IO Monitor is a utility that traces the I/O calls of the Keysight VISA, VISA COM and SICL I/O libraries.

FAQ 2012-10-10

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