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Technical Support

Electronic Measurement

Find by Product Model Number: Examples: 34401A, E4440A

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What references are required to deploy a Visual Studio SCPI.NET Project on a machine without Command Expert?
They are...

FAQ 2013-09-27

Command Expert Throws Exception "String was not recognized as a valid DateTime"
This is fixed in Command Expert 1.2 Update 1. Download it from...

FAQ 2013-09-27

What are the known issues with Command Expert 1.2?
The issues are....

FAQ 2013-09-27

Why don’t my Keysight PXI modules show up in National Instruments-Measurement & Automation Explorer (NI-MAX)?
Older versions of Keysight and other vendor’s PXI software could result in Keysight modules not appearing in NI Max....

FAQ 2013-08-30

How do I connect multiple M9018A PXIe chassis together with a single controller?
M9018A PXIe chassis can be connected in cascade and star configurations using the M9021A.

FAQ 2013-08-07

How do you clear the M9381A PXIe Vector Signal Generator and M9380A PXIe CW Source modules memories?
Please refer to the documents for a comprehensive listing of memory installed into these products.

FAQ 2013-08-06

Why does the chassis Soft Front Panel (SFP) not start when I connect to the chassis with my Windows XP PC?
The Keysight PXIe and AXIe chassis require Microsoft .NET Framework 3.5 SP1 installed on the PC in order for the SFP to work. Windows XP does not have this loaded automatically. If you are using a Windows XP PC, please install Microsoft .NET Framework 3.5 SP1 from Microsoft website.

FAQ 2013-07-10

M9185A memory sanitization
M9185A memory sanitization process

FAQ 2013-06-21

M9216A memory sanitization
M9216A memory sanitization

FAQ 2013-06-21

M9186A memory clearing process
this document provides information regarding the memory clearing process for M9186A

FAQ 2013-06-18

What's new in Command Expert 1.2?
The new features are...

FAQ 2013-05-04

N6171A MATLAB Software - Keysight Compatible Instruments
N6171A MATLAB software can be purchased along with a new Keysight instrument or purchased as software to add to an existing instrument.

FAQ 2013-04-29

IO Libraries Suite: What has changed in IO Libraries Suite 16.3 Update 1?
Minor update. Fixed multi-vendor multi-chassis PXI issues, fixed viDisableEvent for PXI interrupts, fixed .NET 3.5 SP1 install issue on Windows 8, NKO Server crashing issue...

FAQ 2013-04-28

How do you clear the M9036A Embedded Controller memories?
Please refer to the link below for the procedure on how to clear the memories for the M9036A Embedded Controller.

FAQ 2013-04-01

What is a Spectrum Analyzer?
"What is a spectrum analyzer?” You asked and we answered.

FAQ 2013-03-28

Why is my GPIB driver not working anymore after reinstalling/upgrading Keysight IO Libraries Suite on the M9036A with Win7 64-bit OS?
On the M9036A with Win7 64-bit OS, reinstalling or upgrading Keysight IO Libraries Suite 16.2 or greater will result in the system not recognizing the M9036A GPIB driver is present.

FAQ 2012-12-11

Can Command Expert Run on Windows 8?
Yes, Command Expert 1.1 Update 1 can run on Windows 8.

FAQ 2012-10-19

IO Libraries Suite: How do I obtain a license for the Keysight IO Libraries Suite?
Keysight now allows you to use the IO Libraries Suite, whether or not you have Keysight equipment...

FAQ 2012-10-10

IO Libraries Suite: Can a customer shipped the current version of the Keysight IO Libraries Suite use a previous version?

FAQ 2012-10-10

Why is my M9502A or M9505A Soft Front Panel (SFP) displaying error “Unable to open instrument. Driver initialization failed.”
A 32-bit mDNS responder is required for 32-bit applications running on a 64-bit OS when using IOLS 16.2. Installing the 32-bit mDNS responder patch below will add a 32-bit mDNS responder to appropriately resolve mDNS names to an IP address for these applications.

FAQ 2012-10-10

IO Libraries Suite: Can I use VXI on a 64-bit OS?
IO Libraries Suite 16.1 (or later) supports VXI (E8491A/B and E1406A) on 64-bit Vista, 7, Server 2008 R2...

FAQ 2012-10-10

IO Libraries Suite: What is IO Monitor?
IO Monitor is a utility that traces the I/O calls of the Keysight VISA, VISA COM and SICL I/O libraries.

FAQ 2012-10-10

IO Libraries Suite: What has changed in IO Libraries Suite 16.3?
Added support for Windows 8 and Server 2012, support for USB 3.0-based USBTMC, support for composite USBTMC devices, improved PXI Resource Manager and PXI interoperability, support for the IVI VISA Plug-In Specification, defect fixes...

FAQ 2012-10-10

Why am I am receiving the message “XXXX is not a Keysight generated command set." when downloading command sets?
This is a bug in Command Expert 1.X...

FAQ 2012-08-17

What type of connection is required in order to transfer data from PC to signal generator for MATLAB?
Data transfer from the PC to the signal generator requires a GPIB or Ethernet (TCP/IP) connection.

FAQ 2012-08-09

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