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Technical Support

Electronic Measurement

Support by Product Model Number:

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What are the Keysight equivalent model numbers for Centellax BERT products and test accessories?
Click on the question for full details of the equivalent model numbers.

FAQ 2017-07-13

If we use external clocks for both the Pattern Generator and Error Detector parts, can we run them at different data rates?
It would be more straight-forward to provide the PG (TX) with a 10 GHz clock (for 10 Gb/s data) and then use the 1:4 demux and provide the ED (RX) with a 2.5 GHz clock (measuring 2.5 Gb/s data). Click on the question for additional information.

FAQ 2017-06-28

What is the raw jitter tolerance for the N4960A/N4952A?
There is no CDR in the N4960A, so by itself, the JTOL plot will be a flat line somewhere below 1 UI. An external CDR can be used. Click on the question for additional information.

FAQ 2017-06-28

What is Keysight's Windows 7 to Windows 10 Migration Schedule?
We are beginning the transition of our Windows based instruments from Windows Embedded Standard 7 to Windows 10 IoT Enterprise. Click on the link for additional information.

FAQ 2017-06-28

Infiniium Oscilloscope Software
Infiniium oscilloscope software.

FAQ 2017-06-19

30 Day Free Trial Licenses for the M8000 Series
Overview of & links to all trial licenses within the M8000 product family.

FAQ 2017-03-12

Does the 86100D DCA-X Support Windows 7?
Yes. Existing mainframes my be upgraded by ordering 86100DU-WN7 from your local contact center. All the new 86100Ds ship with Windows 7 installed.

FAQ 2014-09-25

Where Can I Find Free Trials?
Free trials of design & test software. Find free trials of the software for your product.

FAQ 2014-08-14

Where can I find manuals for discontinued and obsolete Hewlett-Packard, Agilent and Keysight test equipment?
Most Keysight products have PDF manuals that can be found on product pages. Other vendors also supply old manuals.

FAQ 2014-08-01

Can you advise of alternatives to printing and acquiring screen images from the various Keysight Analyzers equipped with only a GP-IB interface?
There are several way to retrieve screenshots.

FAQ 2014-02-18

What are the remote control commands to switch between FlexDCA and the legacy user interface?
The :SYSTem:FCONfig command can be used to switch between the possible user interfaces.

FAQ 2013-12-12

Can I upgrade my 86100A, 86100B or 86100C mainframe to obtain an 86100D?
The 86100D has major hardware differences that make an upgrade uneconomical. Keysight regularly offers trade-in and other incentive programs for DCA mainframes. Contact your local representative for details about the current trade-in program available for your unit.

FAQ 2013-11-27

Do you have an example C# code to control the N4960A BERT?

FAQ 2013-10-21

Why is the segmented memory acquisition mode useful and which Infiniium oscilloscopes support it?
Segmented memory mode offers more efficient acquisition memory usage for storing waveforms with events of interest that are separated by long periods of time. All currently shipping Infiniiums and many older units support segmented memory.

FAQ 2013-09-18

Do you have an example Python code to control the N4960A BERT?

FAQ 2013-09-04

How can I get firmware for the 8614xA/B Optical Spectrum Analyzer?
If your unit needs a firmware upgrade, please contact Keysight Support.

FAQ 2013-09-04

JBISTGUI utilizes the two channel mode of J-BERT N4903B and configures transmission of the necessary pattern sequences that can enable the BIST-L and BIST-TAS test modes for SATA host and device products. This Software simplifies Keysight’s receiver test setup by eliminating the need to switch between a protocol tester and J-BERT.

FAQ 2013-03-18

What are the rack mount kit part numbers for the 86100 DCA?
Rack mount kits for 86100 DCA are available to purchase as stand-alone parts.

FAQ 2012-12-20

Can I remotely query the 86100D DCA-X to determine which user interface is running?
Yes. Issue the query :SYSTem:FCONfig? If the response is "Legacy" then the legacy UI is in use. If the response is "Compatible" or "Standard" then the FlexDCA interface is in use.

FAQ 2012-12-12

Which Keysight oscilloscopes have a 10 MHz reference input/output?
6000 Series, 6000L Series, 7000A Series, 7000B Series, 9000 Series, 54850 Series (Output only), 80000A Series, 80000B Series, 90000A Series and 90000 X-Series

FAQ 2012-10-17

All IntuiLink Tools for Keysight Oscilloscopes
Supported Models: Infiniium Series, 1000 Series, 2000 X-Series, 3000 X-Series, 5000 Series, 6000 Series, 7000 Series, and 54600 Series Oscilloscopes

FAQ 2012-09-26

How can I de-embed a test fixture using the 86100C/D Digital Communications Analyzer?
N1010A software with InfiniiSIM-DCA option provides the capability to de-embed and embed fixtures, cables, probes, and other circuit elements.

FAQ 2012-09-25

What is the typical power consumption of the 86100C and 86100D Digital Communications Analyzer?
Typical measurements of 86100C and 86100D power consumption

FAQ 2012-09-25

Why do the high-bandwidth 54850-series Infiniium scopes use a BNC connector?
The 54850-series Infiniium scopes use a "precision BNC" connector.

FAQ 2012-05-08

How do I establish a peer-to-peer connection between my PC and an InfiniiVision 5000/6000/7000 Series oscilloscope?
There are two methods ...

FAQ 2012-03-27

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