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Technical Support

Electronic Measurement

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How do I send the UXM Error Logs to Keysight?
You can use the UXM’s Export Logs function to send the UXM platform log files to the Keysight support team. Click on the question for additional information.

FAQ 2016-12-09

Can I recover the E7515A operating system if it fails to start correctly?
Yes, E7515A has an Instrument Image Recovery mode. Click on the question above for a fuller description.

FAQ 2015-05-15

Is E5810B remote USB interface supported in NI MAX environment?
No. E5810B remote USB interface is not supportable in NI MAX environment. The E5810B remote USB interface only detectable in Keysight IO libraries Suite.

FAQ 2014-12-10

Is U2700A series USB Modular Instruments supported in Linux environment?
No. U2700A Series are not supportable in Linux environment. The drives for USB Modular only build for Microsoft Windows.

FAQ 2014-11-25

How to report a VEE bug, serious error or submit an enhancement request effectively?
1. Go to the VEE Help menu and select Customer Feedback option...

FAQ 2012-10-16

What is the frequency range of the N5532A Sensor Module?
100 kHz to 4.2 GHz, 10 MHz to 18 GHz, 30 MHz to 26.5 GHz, and 30 MHz to 50 GHz.

FAQ 2012-02-26

How do I repair the E6621A measurement application if it fails to launch?
A utility is available that will fix the E6621A measurement application. Click on the question above for a fuller description.

FAQ 2011-12-23

Can I recover the E6621A operating system if it fails to start correctly?
Yes, E6621A has a System Software Recovery mode. Click on the question above for a fuller description.

FAQ 2011-12-21

Why i can't find other languages help file setting in U160X A/B series HH oscilloscope?
In order to access to other language, please go to respective product support page in Go to Driver & Software page, select Firmware Update.

FAQ 2011-09-12

What is the best way to ensure simultaneous triggering of multiple units of modular products?
Using the cardcage, U2781A is the best way of ensuring simultaneous triggering of multiple units

FAQ 2010-12-20

N8241A/N8242A Frequently Asked Questions

FAQ 2010-11-22

Why does my E6651A fail Source Modulated Power Level Accuracy in TME?
This may be due to a compatibility issue between the E6651A firmware version and TME.

FAQ 2010-10-14

N8201A Frequently Asked Questions
N8201A Frequently Asked Questions

FAQ 2010-09-17

How do I extract the 32Mpts from U270xA?
One way of “viewing” the full memory waveform is using the zoom function (that the red arrow...

FAQ 2010-09-14

Why would my N4010A report a "memory lost" error?
This type of error may be reported by the N4010A if it is power-cycled whilst running an internal calibration routine.

FAQ 2010-09-08

Why is my acquired data for U2300A and U2500A shifted? eg. Column 2 data is in column 1, column 3 data is in column 2, and so on.
Install DAQ hardware driver version 1.05 and above.

FAQ 2010-08-09

When I sent commands using VISA (Both Keysight VISA and NI VISA), why must i put '\n' or '\r' after the commands for U2600A…
Please upgrade your U2600A firmware to version 1.05 or above

FAQ 2010-08-09

Matlab throw this error with U2300A/U2500A "??? Error using ==> daqhwinfo at 115 Failure to find requested data acquisition device: agilentu2500....
Please check whether your Matlab adaptor is installed at the following path:.....

FAQ 2010-08-09

Why do we see unused port in U2300A/U2500A with similar waveform and frequency but with lower amplitude to its adjacent or close by used port?
It is recommended to ground all the AI connection that is not being used. If you have multiples of AI channels to be used, one good way is to have…

FAQ 2010-08-09

Why does the new U1571A battery pack for my U1602/4A Handheld Oscilloscope last less than the stipulated 4 hours…
The new U1571A battery pack of the U1602A or U1604A Handheld Oscilloscope lasts less than 4 hours because….

FAQ 2010-08-08

When do I need to perform “Calibrate All” and “Calibrate I/Q Balance” on my N4010A?
There are several scenarios where we recommend you do both calibrations. Click on the question above for a fuller description.

FAQ 2010-07-07

No Title
Instead of the ("Counter value"/"48 x 10^6") as the duration in seconds taken to count, it is...

FAQ 2010-05-10

Is number of bits the only factor to look at if I'm measuring at very low voltage say 5mVpp?
No it is not. Often times, you will have to look at the Gain Error and Offset Error as well as...

FAQ 2010-05-10

Why USB modular instruments (U272XA, U2741A, U2751A and U2761A) is not detectable by E5813A?
PC is failed to enumerate the USB modular instrument.

FAQ 2010-04-09

Why my N8300A will shut down when I select restart?
The application at N8300A must be close before you restart.

FAQ 2010-03-24

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