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Technical Support

Electronic Measurement

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How do I find the HOST ID of my instrument or PC?
Keysight software options are licensed to many different types of hardware, using a unique hardware identifier called the Host ID. The Host ID is composed of 1, 2, or 3 elements, depending upon the software model and the target hardware platform.

FAQ 2013-05-07

What is the maximum total length of the RJ45 control cable for connecting multiple 34945EXTs?
The maximum total length of the RJ45 control cables is 140 feet.

FAQ 2013-05-06

After purchasing an N9094AK upgrade, must the instrument be sent to a Keysight Service Center to be upgraded?
No. The N9094AK upgrades can easily be installed by the user...

FAQ 2013-04-25

Will Windows 7 work on my existing processor?
There is a minimum configuration/vintage of processors which are compatible with Windows 7 and these are denoted as PC4 and PC5 in the show system screen on your instrument

FAQ 2013-04-25

How do we test LEDs in a circuit that sets them to blink(turn on and off) at periods exceeding 400ms, eg 500ms on, 500 ms off?
The longest integration time for Keysight LED sensor is 400ms between the ‘trigger’ and ‘learn/measre’ commands.

FAQ 2013-04-15

What does the “peak” mode“, "base mode” and "integration time" mean on Keysight LED test?
The sensor will start sampling “LED” color and intensity when it receives a “trigger” command from the testplan. It will continue to samplethe “LEDs” color and intensity until a “learn” or “measure” command.

FAQ 2013-04-15

UNH-IOL JBISTGUI Software
JBISTGUI utilizes the two channel mode of J-BERT N4903B and configures transmission of the necessary pattern sequences that can enable the BIST-L and BIST-TAS test modes for SATA host and device products. This Software simplifies Keysight’s receiver test setup by eliminating the need to switch between a protocol tester and J-BERT.

FAQ 2013-03-18

How do I view the 3D models that come with the L4490A/L4491A?
The L4490A/L4491A comes with .easm, .igs and .stp files that can be imported into your modeling application.

FAQ 2013-03-13

How can I get 8960 Lab Application Annual Contract Subscription Release Downloads?
Get the latest downloads here

FAQ 2013-02-28

HTML HTML
FrameScope/WireScope 350 Download
FrameScope/WireScope 350 Download.

FAQ 2013-02-20

Sample “testplan” for Utility card & FR3070A
Sample “testplan” for Utility card & FR3070A from manufacturing site

FAQ 2013-02-18

Why do I need to pay installation/calibration charges for N4010A license-only upgrades?
The N4010A has several license-only upgrade paths, most of which enhance the base technology options that are already enabled in the unit. Click on the question above for a fuller description.

FAQ 2013-02-06

When I use the 30-day trial license of the Signal Studio for WiMAX™, how can I check the number of days remaining on temporary license?
Press the front panel keys: Utility > Instrument Adjustments > Instrument Options > Waveform Licenses

FAQ 2013-01-28

How do I get the manuals and release notes for the 8960 (E5515C/E)?
Online User's Guide Index

FAQ 2013-01-18

How do I make measurements with the 8960 (E5515C/E)?
Keysight 8960 Online User's Guides

FAQ 2013-01-18

What upgrade options are needed to update Windows OS, processor board, or solid state drive on PXA, MXA, EXA, or CXA?
Details about X-Series signal analyzer operation system, processor and solid state drive dependencies

FAQ 2013-01-14

On my E8267D, I get an error that the signal requires more repeats than supported, can I increase this limit with the internal baseband option?
No. To increase the number of pulse capacity either upgrade to an External Baseband option with the N8241A AWG or ...

FAQ 2012-12-30

Can I renew or extend the 30-day trial license after expiration?
After the trial license expires on an instrument, it cannot be renewed or extended.

FAQ 2012-12-28

Why can’t I view a help file downloaded from the Keysight website?
After downloading the file to your PC, open it from the location it was saved and a security warning appears. To view the help system, clear the checkmark from the "Always ask before opening this file" check box.

FAQ 2012-12-28

After the 30-day trial license is activated, can I suspend the trial period for future use?
No, the trial license is valid for 30 consecutive days, after which, you will have to purchase a permanent license to continue using the software.

FAQ 2012-12-28

How is the time remaining for a trial license tracked?
You can track the time remaining on the trial license from the front panel of the ESG/PSG by pressing Utility > Instrument Adjustments > Instrument Options > Waveform Licenses.

FAQ 2012-12-28

What is the performance difference between the N8212A module with Option 016 and the N8241A arbitrary waveform generator synthetic instrument module?
The N8212A with Option 016 is based on the E8267D PSG signal generator with Option 016; the N8241A is based on the N6030A arbitrary waveform generator.

FAQ 2012-12-28

I lost my E5500 Phase Noise System license key. How do I obtain a permanent replacement license key?
In order to obtain a permanent replacement phase noise system license key the phase detector test set (70420A or N5500A) serial number is required.

FAQ 2012-12-20

What are the rack mount kit part numbers for the 86100 DCA?
Rack mount kits for 86100 DCA are available to purchase as stand-alone parts.

FAQ 2012-12-20

WireScope™ Pro Software Download

FAQ 2012-12-18

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