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System Uptime Support Agreement

Our goal is to minimize your downtime. The Keysight technical team of engineers knows our test systems literally from the inside out. They can diagnose problems quickly, fix them fast and help you to avoid downtime. Our experts can be part of your team whenever you need them either by providing end-to-end coverage that allows your engineers to focus on your production line or by supplementing your own team of Keysight-trained experts when you need us. Either way, we are there to deliver the type of quality service you would expect from any provider and do it at your convenience.

Features Onsite Cooperative Cooperative Value
Remote Phone Support Options • 8 x 5 • 8 x 5
• 24 x 7
• 8 x 5
• 24 x 7
Onsite Repair Service Options • Next Business Day
• Same Business Day
• 24 x 7
• 3 Business Day
• Next Business Day
• Same Business Day
• 24 x 7
• 3 Business Day
• N/A
Part Replenishment Next Business Day Next Business Day Next Business Day
Web-Based Solutions Knowledge Base Yes Yes Yes
Yearly Account Management Reviews Yes Yes Yes
Web-Delivered Service Notes Yes Yes Yes
System Calibration & Preventive Maintenance Recommended Recommended Recommended
Software Updates Subscription Recommended Recommended Recommended

Read more about Onsite Support Features and Benefits.

Read more about Cooperative Support Features and Benefits.

For detail comparison of available support options, please refer to the System Support Service Options.

To learn more, request additional support information.

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Maximize Your Keysight AXI Coverage with Flexible Pricing - Brochure
This flyer describes the different support options Keysight AXI users can select from to ensure peace of mind for covering the support needs of their 5DX and x6000 investments.

Brochure 2014-07-31

PDF PDF 141 KB
Keysight Medalist i3070 In-Circuit Test System Onsite Calibration Service
This flyer explains why calibration is one of the critical factors that will help maintain the accuracy and repeatability of your Medalist i3070 ICT system.

Brochure 2014-07-31

PDF PDF 54 KB
ICT System Support Delivery Options
Support delivery guidelines for Keysight In-circuit Test Systems.

Technical Overview 2012-10-16

PDF PDF 41 KB
Choose the right system calibration services for your Keysight i3070/3070 In-circuit Test System
Keysight offer a range of new calibration service with and without system calibration license to use for your Keysight i3070/3070 In-circuit Test System

Case Study 2012-09-28

One Stop Shop In-Circuit Test Support Services - Brochure
Keysight's seamless support helps keep your in-circuit testers running smoothly, so you can focus on delivering quality to your customers,quickly.

Brochure 2012-02-16

PDF PDF 694 KB
System Spares Onsite Agreement
This is the data sheet on system spares onsite agreement for uptime support

Data Sheet 2010-11-15

PDF PDF 201 KB
Manufacturing Test & Inspection Services & Support
Datasheet highlighting the new Medalist Support Program for Manufacturing Test & Inspection.

Data Sheet 2008-04-24

PDF PDF 226 KB